How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.  

Job Summary

Department of Pediatric Surgery is looking for an enthusiastic, reliable and service-oriented individual to be a part of our front desk and surgery scheduling team. The individual in this role is expected to assist patients in our clinic and balance other daily responsibilities in a team-based setting.  Providing support to Surgery physicians by scheduling new, return and postoperative visits for patients, including detailed multiple appointment scheduling in the Pediatric Surgery Clinic, located in the C.S. Mott Children?s Hospital.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Responsibilities*

Check in and Check out specific

• Provide excellent service to patients, providers and other internal stakeholders
• Schedule patient appointments
• Check in and Check out patients
• Ensure that patient demographics and other information is accurate and up-to-date
• Collect payments from patients

Surgery Scheduling specific

• Provide support to Pediatric Surgery physicians by scheduling new, return and postoperative visits for patients, including detailed multiple appointment scheduling. 
• Schedule Pediatric Surgery patients for inpatient and outpatient surgical cases for the following locations/operating rooms: University Hospital, C.S. Mott Children's Hospital, Livonia Surgery Center, and East Ann Arbor Surgery Center.
• Coordinate all preoperative and postoperative tests as necessary.
• Coordinate cases with other services when necessary to ensure that appointment fits the needs of the patient and providers. 
• Coordinate preoperative history and physical appointments. Counsel patients/families regarding hospital and department policies and procedures regarding surgical cases.
• Maintain a tracking system of all surgeries using an Excel template on a shared network drive with other colleagues. 
• Collaborate with insurance authorization coordinators to obtain coverage for implantable device surgeries and other complex procedures. 
• Schedule and coordinate outside referral and ancillary services/testing. 
• Manage phone calls from internal and external customers. 
• Arrange interpreter services for visits and relay appointment information through relay/interpreter services over the phone as required. 
• Obtain clearance for surgical cases; ensure all necessary data is in place prior to surgery scheduling and surgical date. 
• Coordinate with other department schedulers to optimize use of Pediatric Surgery service block time at operating rooms at each location and help meet patient and surgeon needs with respect to clinical care and productivity.
• Advocate for patients and their families and help them connect with a patient financial counselor to obtain cost estimates or financial assistance.
• Serve as a representative of the surgery scheduler team/role on various committees and work groups as needed. 
• Develop, along with supervisor and scheduler colleagues, standard work flows and processes and find way to increase efficiency. 
• Participate actively in efforts to improve processes that will enhance the experience of internal and external customers (pro-actively identify opportunities and potential issues), including the lean in daily work huddles.
• Attend surgery case conference meetings as requested.
• Provide phone and in-person scheduling support for colleagues to cover scheduled and unscheduled absences.

Both roles

• Complete multiple tasks independently 
• Assist with other operational tasks as necessary
• Interact with all Otolaryngology providers and staff respectfully and appropriately
• Problem solve independently and as a part of your team
• Perform other duties as needed

Required Qualifications*

• High school diploma or GED
• 3-4 years of experience. 
• Must be able to work in a team setting and have excellent communication skills
• Experience in a patient care setting
• Excellent attendance record
• Strong interpersonal skills and ability to handle multiple tasks
• Must demonstrate excellent customer service skills
• Ability to exhibit a professional and positive image when interacting with patients, faculty and staff
• Strong written, verbal and non-verbal communication skills
• Must have strong organizational and time management skills as well as attention to detail and the ability to prioritize and manage multiple responsibilities in a very busy, complex clinical setting. 
• Ability to work well with clinicians and fellow staff
• Ability to problem-solve independently when challenges arise

Desired Qualifications*

• Bachelor's degree or equivalent combination of experience and education
• Previous experience working in an ambulatory setting
• Knowledge of Epic/MiChart
• Knowledge of UMHS/University of Michigan policies and procedures
• Knowledge of medical records and medical terminology

Work Schedule

This position is 5 days per week (M-F). Some overtime may be occasionally necessary.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Union Affiliation

This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment. 

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.