Job Summary

The University of Michigan Shared Services Center (U-M SSC) is a customer service organization focused on providing user-friendly and cost-effective administrative services to the university community. The SSC offers key financial and human resource transactions.

Reporting to the Travel & Expense Services Supervisor, you will process travel and expense transactions received by the SSC and complete all associated tasks. This position specifically will be tasked with processing work within T&E. 

Work Location:
Because occasional on-site presence may be required, you are expected to live within a reasonable commuting distance to Ann Arbor. You are required to have a high-speed internet connection and a designated working space in your home. Equipment, including a laptop and monitors, will be provided for your use.

Please Note:
Visa sponsorship is not available for this position.

Why Work at Michigan?

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:

• Seven paid holidays and four paid season days.
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses

Responsibilities*

• Spend 85% of time completing transactions while meeting productivity and accuracy standards.
• Create expense reports in Chrome River or other University travel and expense reporting systems
• Work with other members of the U-M SSC T&E Processing Team to service customers
• Communicate with customers about the status and make changes to their expense reports.
• Apply U-M, school-/college-specific, and federal sponsor policies to expense reports 
• Flag expenses correctly to exclude them from the University's indirect cost recovery (i.e. ICRX expenses)
• Use a case management system, to manage a worklist of service requests

Required Qualifications*

• High School diploma or equivalent
• 1+ years of experience providing customer service
• Intermediate level proficiency with data entry and computer skills
• 1+ years of experience with business software solutions

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Additional Information

The University of Michigan, with an operating budget of more than $10 billion, is a leader in higher education. U-M SSC provides administrative support related to financial and human resources in the following areas: Accounts Payable, Travel and Expense, General Accounting, Accounts Receivable, Benefits, HR Data Management, Time and Leave, and Employment Process. To learn more about U-M SSC, please visit our website:  https://ssc.umich.edu/.

The Shared Services Center seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to sustain the excellence of the university, and to offer our students richly varied disciplines, perspectives, and ways of knowing and learning.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.