The Private Client Advisor (PCA) at Tiffany & Co. is the ultimate Brand Ambassador, embodying the Tiffany brand in every interaction. In this role, the PCA will represent and uphold the Brand through their presence in the community, social media, and all local and regional networking and Brand activation events. In partnership with retail leadership, the PCA will focus on establishing and growing their network of High-Net-Worth clients and immersing them into the world of Tiffany.
The PCA’s passion for Tiffany is consistently conveyed through lasting relationships with the Brand’s most influential clients and celebrating the Brand’s history and provenance. They will create the dream for their clients through deep awareness of trends across luxury retail and lifestyle of the Private Client and bolster the Brand’s general market posture by ensuring these influential clients reinforce the Brand image through purchases and public use.
The PCA will identify and develop new high potential clients that will lead to facilitating tailored presentations and client consultations. They will develop strategies to build sales through outreach to existing and new high potential clients, identify and capture client data for the purpose of developing curated client experiences, build key and influential relationships, and personalize client development opportunities, while representing the Brand at the highest level. This will be done in partnership with store leaders and cross-functional partners, including Client Relations, to deliver exciting experiences for Tiffany clients. Such work will be in service of achieving and exceeding commercial targets and gaining competitive market share.
Role Accountabilities:
- Achieve and exceed commercial action plan and annual target by enacting expert consultative selling skills, consistently closing high end sales, participating in Regional and Global High Jewelry selling events.
- Prospecting and developing existing High Net Worth clients.
- Maintain knowledge of the local jewelry market from a trend and pricing perspective; possess a proven understanding of other brands and their comparative and competitive qualities with the ability to leverage this knowledge into closing sales.
- Work in concert with Store and Market Leadership and cross-functional partners to create and facilitate “money can’t buy” experiences and brand differentiation moments for clients.
- The PCA will derive success from demonstrating commercial excellence, creating unparalleled client experiences and exhibiting unwavering commitment to upholding and elevating the Brand.
Qualifications
- 5 + years of luxury industry experience
- Deep understanding and interest in the luxury lifestyle
- Experience with successfully closing High Jewelry sales
- Strong diplomacy skills and experience building relationships with High Net Worth clients
- Must possess consistent impeccable self-presentation
- Ability to translate luxury experience into knowledge foundation and defined strategies
- Ability to analyze market trends and develop strategic plans
- Ability to develop brand image strategies
- Ability to work autonomously, consistently exercising independent judgment and discretion in matters of importance
- A willingness to work non-traditional business hours including evenings, weekends and holidays.
The hiring range for this position ranges from $31.50/hour-$45/hour. The rate of pay offered will be dependent upon candidates’ relevant skills and experience. This role is also eligible for sales commission.