Job Summary:

Functional Expertise:

- Delivering results through expertise in remittance processing – business process and technical experience

- Strong production operational leadership and systems management– staff management, remittance equipment processing equipment and remittance systems technical expertise and administration

- Knowledge and management of payment/cash processing, accounting, compliance – cash posting management, payment reversal processing, multi-company payment process segregation

- Effectively troubleshoot and resolve remittance application and equipment issues

- In-depth knowledge of customer billing and payment and related systems

- Expertise in analyzing and resolving remittance exceptions

- Possesses knowledge of NACHA and PCI regulations

- Server maintenance and management 

- Payment file management

Business Acumen:

- Ability to effectively manage/lead a team four clerical staff in a remittance processing center / production operation 

- Experience and expertise in the payment processing industry – including compliance, production reporting and analytics, performance trending and management

- Strong project management leadership and implementation knowledge and experience

- Vendor management acumen across systems, equipment, and business processes – contract review and negotiation and vendor relationship management.

Engagement: 

- Employee engagement activities to maintain morale in a challenging production environment   

- Focus on positive customer payment interaction and experience      

- Highly effective communication and interpersonal skills       

Driving Results:        

- Strong performance management and leadership to drive to same/next day processing of all mailed payments.   

- Effectively help implement payment-related projects – providing leadership and support for all phases        

- Strategic expansion of the current payment process into managing document imaging and delivery for other departments.   

Qualifications

Education, Certifications/Licenses:

      Required: BS or BA – Business-related discipline (i.e., Accounting, Finance, etc.) or equivalent  work  experience

      Preferred: Equivalent work experience

Related Work Experience:

      Required: 5-7 years of remittance processing supervision/leadership experience and/or utility company experience in production or operation supervision/leadership roles

      Preferred: at least 3-5 years of remittance processing supervision/leadership experience and/or utility company experience in production or operation supervision/leadership roles

Applicant may possess a combination of equivalent education and/or work experience. 

Specific Skills & Knowledge:

      Required: 

• See above job description
• Intermediate proficiency in MS Outlook, Excel, Word, PowerPoint
• Customer Service experience and customer-centric skills
• CC&B and/or similar customer care, billing, and payment system acumen

      Preferred: 

• Experience with Opex remittance processing equipment
• Experience with the Mavro application and system administration

Working Conditions/Physical Requirements: 

     Remittance production floor and back-office 

Disclaimer:

This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.