Responsibilities include (but are not limited to):

• Install, configure, validate, and support software applications responsible the team to meet the approved requirements and scope documentation and according to the Quality Management System.
• Create appropriate documentation for all work performed.
• Independently troubleshoots, resolves, and tests technical issues.
• Ability to conduct training sessions with team members and customers independently for software packages supported by the team.
• Able to develop and execute system test plans and identify and correct failed cases.
• Able to create standard processes and provide comprehensive technical documentation.
• Ability to review code and configuration to troubleshoot, performance tune, and provide constructive feedback and technical training to team members.

• Can assess risk when making changes and implement checks to eliminate adverse effects.
• Understands the interactions among the majority of Diagnostics software applications.
• Ability to identify product level needs and effectively communicate those needs to the appropriate business partners.

• Sought out for advice and guidance by team members which enhances the overall performance of the team.
• Identifies and follows-through with requirements for adoption of innovative ideas and solutions.
• Ability to lead other team members through changesto promote acceptance of our evolving environment.
• Analyzes work performed by colleagues and identify and discuss opportunities for improvement

• Proactively takes ownership for technical projects and/or initiatives across multiple applications, customers and teams within the organization
• Ability to make decisions and take action during ambiguous situations
• Ability to self-manage assigned tasks and responsibilities with minimal supervision while recognizingself-limitations and asking for guidance
• Understands a business requirement and drives conversations to determine if proposed solution is appropriate. When applicable, offers alternatives.

• Ensures the complete satisfaction of the customers.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time.

Basic Qualifications:

• BS degree and 5+ years of experience in software configuration or support.
• Two or more years of experience with one of the following: MS SQL Server, Oracle, Crystal Reports or an Object-Oriented programming language.

OR

• AS degree and 7+ years of experience in software configuration or support.
• Two or more years of experience with one of the following: MS SQL Server, Oracle, Crystal Reports or an Object-Oriented programming language.

Preferred Qualifications:

• Bachelor's degree with commensurate experience.
• Five years minimum experience in software industry and/or healthcare industry.
• Experience with implementations utilizing Health Level-7 (HL7) standards.
• Experience delivering what's promised on time, proactively provide status reports, and have the up-side to independently manage tasks and projects from inception through completion with minimal supervisory guidance.
• Ability to work in a team environment with shared resources, goals, and responsibilities.

Working Conditions:

• The position requires willingness to travel frequently - 30% travel domestic and international.
• General office atmosphere and laboratory environment workspace. Customer laboratories will include biological sample material.