Who We Are
NFP, an Aon Company, is a multi-year Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.
Summary of Role:
This position will have the responsibility to provide national client advisory and consultative services for all health and welfare plans and services. Responsibilities include, but are not limited to, providing monthly and quarterly reporting, strategic analysis, compliance and legislative guidance, contract and performance standards review, HR procedures assistance, communication and accountability internally and externally, and overall client retention and service. This is a full-time exempt position.
Essential Core Duties and Responsibilities:
- Strategic planning and oversight
- Monthly reporting and guidance
- Quarterly analysis with recommendations
- Consultative reporting on monthly, quarterly and annual basis
- Vendor liaison for clients for all service, billing and eligibility issues with carriers
- Responsible for meeting summaries and follow-up with team members and external vendors
- Familiarity with carrier contracts, policies, and differentiators
- Responsible for maintaining outstanding checklists and renewal timelines for assigned clients
- Effective delegation and follow up with senior team members
- Contract review and compliance support
- Ensure marketing spreadsheet terms are accurately implemented and documented
- Proactive customer service and HR support
- Communication, education and wellness support coordinated with team members
- Maintain files and databases
- Implementation and compliance support in coordination with team members
- Assist and organize the onboarding process for all new business cases and new business lines on designated accounts
Required Skills:
- Exceptional written, oral, interpersonal communication skills
- Advanced MS Office skills, including Excel, Word, and Powerpoint
- Strong client development and relationship building skills
- Ability to work both independently and within a team environment
- This role does not have a sales requirement. Having the ability to prospect/refer new business is ideal and there is a referral award program in place
- This role is not slated to have management over direct reports. Having the ability to teach, train and guide supporting staff is ideal
Desired Qualifications:
- The successful candidate will have 8+ years of Client Management experience in Employee Benefits.
- Self-funded Plans experience is required. Covering: carve out pharmacy, core benefits, voluntary benefits, ancillary benefits, and enrollment/eligibility systems options for clients.
- Bachelor's degree required. Post-graduate degree preferred
Licensing/Certifications:
Resident State Life and Health Department of Insurance License
Physical Demand:
Ability to sit at a computer for a long period of time as well in automobiles and airplanes for travel to client locations. Duties require standing, walking, talking, sitting, and hearing.
What We Offer
NFP is proud to offer a competitive salary, PTO and paid holidays, 401(k) with match, exclusive discount programs, health and wellness programs, and more. Our people-first culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.
NFP and You... Better together!
NFP is an inclusive Equal Employment Opportunity employer.
