Hyatt Regency Portland Convention Center

WE ARE LOOKING FOR an Assistant Front Office Manager

Job Summary:

The Hyatt Regency Portland at the Oregon Convention Center is seeking a dynamic and experienced Assistant Front Office Manager to join our team.

The Assistant Front Office Manager will have oversight of the front office staff, cash control for agents, staffing needs, and guest services. Additional responsibilities include training, staff development and scheduling. This is a salaried position.

Responsibilities include but not limited to:

· Supports and manages the Front Office Department while working closely with department managers and directors and other hotel divisions

· Supervise, Empower, Lead, Coach and Motivate the Operations teams including hourly colleagues, leads, and supervisors, towards achieving exceptional guest service results and complete colleague engagement

· Ability to assist the hotel in reaching service scores on our guest surveys

· Ensure thorough communication and understanding with guests and other departments by reviewing hotel events and activities

· Support Front Office leaders in proactively reviewing staffing and equipment needs

· Responsible for maintaining a high energy, positive, professional appearance

· Facilitates an environment establishing highest standards of quality service and ensures implementation through effective hiring, training development, promotion and continuous reinforcement

· Administrative tasks may include the facilitation of payroll, reports, forecasts, point of sale procedures, inventory and budget

· Performing daily walk-throughs in the Front Office department to ensure full compliance with Department of Health regulations and Hyatt Corporate standards

Qualifications

Qualifications

• Full Time Management Position that requires full flexibility, including the ability to work weekends, evenings, and holidays and a varied schedule
• A true desire to understand and anticipate the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Must be proficient in general computer knowledge
• Candidates should be extremely creative, innovative, detail oriented and organized
• Strong hotel operations experience
• Previous experience in Front Office leadership preferred
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer and effective in providing exceptional customer service

What are the additional benefits of working at the Hyatt Regency Portland?

· Health Benefits for you and your dependents

· Paid Vacation, Sick and Holidays

· 401K Plan with Matching Contributions

· Employee Stock Purchase

· Wellbeing Programs

· Tri-Met discount

· Complementary Meals

· Tuition Reimbursement Program

· Family Bonding Benefits as well as Oregon Paid Leave

· Complimentary hotel nights, friends, and family discounts at Hyatt properties around the world.

· Opportunities to participate in our Hyatt Regency HyPride Program

· A supportive and inclusive work environment that values diversity and teamwork.

In 2023, Hyatt Regency Portland received, AAA Four Diamond Award and Trip Advisor Traveler’s Choice Award. We received recognition for a GBAC Star Accredited Hotel. As a Company we received Fortune's 100 Best Companies to Work For® - FORTUNE and Great Place to Work®

Hyatt ranked as #16 Best Employer for 2021 and America's Best Employers for Diversity – Forbes. 100 Best Workplaces for Millennials – FORTUNE.

About Hyatt Regency Portland

Being part of the Hyatt Regency Portland family means always having space to be you. We are passionate about diversity, equity and inclusion. Our teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together.

Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun, your perfect opportunity. At Hyatt, diversity, equity and inclusion are at the core of our purpose, to care for people so they can be their best.

We welcome colleagues and guests from all over the world and we know that bringing diverse perspectives and underrepresented voices into the conversation strengthens our organization. There is no room for racism, discrimination or hatred of any kind at Hyatt hotels or offices.

Hyatt is an equal opportunity employer committed to employing a diverse workforce. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.