ABOUT REDWOOD CREDIT UNION (RCU):
At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.
As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.
Why work for Redwood Credit Union?
* 37th largest credit union in the U.S. and the largest financial institution based in the North Bay
* Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial
* Recognized by Newsweek as one of "America's Best Credit Unions 2024"
* Recognized by Forbes as one of "America's Best Small Employers 2023"
* Voted Best Places to Work in the North Bay 19 years in a row
* World-class Employee Engagement scores
* Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
* Industry leading Net Promoter Scores across the U.S.
Join us and discover why you'll love working at Redwood Credit Union!
Redwood Credit Union is looking for a Wires Services Specialist II, who will be responsible for the accurate and timely processing of both domestic and international wire transfer requests, while ensuring compliance with banking regulations and maintaining the highest levels of security and confidentiality. Complete incoming and outgoing wire transfer orders with precision, verifying transaction details, account numbers and financial amounts for accuracy. Monitor transactions for fraudulent activity, reporting any suspicious cases to appropriate department. Conduct detailed risk assessments of wire transfer activities to identify potential fraud, errors, or compliance issues. The ideal candidate is detail-oriented and reliable with a passion for excellence.
ESSENTIAL FUNCTIONS:
Member Service
* Responsible for approving Domestic and International wires through various channels, within established limits for Member initiated requests using the wire platform system with advanced level permissions.
* Ensure quality control of the wire process is being met.
* Responsible for the oversight of wire fraud monitoring.
* Review and audit Member phone conversations as needed to ensure Member is educated of potential fraud risks with at-risk wire requests. Follow-up with Member or Account Fraud department as applicable.
* Ensure all wire information is correct including ABA numbers and SWIFT codes are valid.
* Follow regulatory compliance procedures for wire area.
* Ensure that wires are being screened and reviewed for OFAC and BSA.
* Review, process exceptions, and balance reports for wire process.
* Process wire traces and research.
* Create solutions and system enhancements when feasible.
* Research and resolve Members' escalated issues regarding wire traces or non-receipt of funds and respond with accurate information through verbal and/or written communication.
* Provide problem resolution and direction to other departments and branches regarding Member inquires, concerns and issues.
* Utilize research tools to holistically review wires for red flags, detecting fraud and preventing losses to the Credit Union.
* Provide back-up and coverage to other department positions.
* Contact Members to follow up on payment instructions, returned payments, and trace requests.
* Contact 3rd parties to verify wire instructions.
* Handle Member wires disputes, process, and fulfillment.
Department and Branch Support
* Support and answer phone queue and manage email inbox.
* Project support and implementation.
* Analyze processes and recommend changes for efficiency and service.
* Compile monthly status report, general ledger reconciliations and board reports.
* Train branches and staff as needed in processes and procedures.
ABOUT REDWOOD CREDIT UNION (RCU):
At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.
As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.
Why work for Redwood Credit Union?
* 37th largest credit union in the U.S. and the largest financial institution based in the North Bay
* Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial
* Recognized by Newsweek as one of "America's Best Credit Unions 2024"
* Recognized by Forbes as one of "America's Best Small Employers 2023"
* Voted Best Places to Work in the North Bay 19 years in a row
* World-class Employee Engagement scores
* Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
* Industry leading Net Promoter Scores across the U.S.
Join us and discover why you'll love working at Redwood Credit Union!
Redwood Credit Union is looking for a Wires Specialist II, who will perform a wide variety of routine duties in the Account Services Department, Responsible for the accurate and timely processing of both domestic and international wire transfer requests, while ensuring compliance with banking regulations and maintaining the highest levels of security and confidentiality. Complete incoming and outgoing wire transfer orders with precision, verifying transaction details, account numbers and financial amounts for accuracy. Monitor transactions for fraudulent activity, reporting any suspicious cases to appropriate department. Conduct detailed risk assessments of wire transfer activities to identify potential fraud, errors, or compliance issues. The ideal candidate is detail-oriented and reliable with a passion for excellence.
ESSENTIAL FUNCTIONS:
Member Service
*Responsible for approving Domestic and International wires through various channels, within established limits for Member initiated requests using the wire platform system with advanced level permissions.
*Ensure quality control of the wire process is being met.
*Responsible for the oversight of wire fraud monitoring.
Review and audit Member phone conversations as needed to ensure Member is educated of potential fraud risks with at-risk wire requests. Follow-up with Member or Account Fraud department as applicable.
*Ensure all wire information is correct including ABA numbers and SWIFT codes are valid.
*Follow regulatory compliance procedures for wire area.
*Ensure that wires are being screened and reviewed for OFAC and BSA.
*Review, process exceptions, and balance reports for wire process.
*Process wire traces and research.
*Create solutions and system enhancements when feasible.
*Research and resolve Members' escalated issues regarding wire traces or non-receipt of funds and respond with accurate information through verbal and/or written communication.
*Provide problem resolution and direction to other departments and branches regarding Member inquires, concerns and issues.
*Utilize research tools to holistically review wires for red flags, detecting fraud and preventing losses to the Credit Union.
*Provide back-up and coverage to other department positions.
*Contact Members to follow up on payment instructions, returned payments, and trace requests.
*Contact 3rd parties to verify wire instructions.
*Handle Member wires disputes, process, and fulfillment.
Minimum Qualification: Knowledge, Skills and Abilities
- Skill in the operation of a PC with thorough knowledge of word processing and spreadsheet software with internet access.
- Detailed knowledge of financial services, credit union industry and regulations, terminology, and procedures.
- Strong knowledge in the processing complexities and regulatory requirements for wires.
- Ability to manage wires, direct payments, and item processing.
- Ability to work successfully in a high volume, technically demanding job.
- Ability to understand and apply implications of credit union laws and procedures.
- Ability to work independently; is self-motivated and resourceful.
- Ability to make sound judgement and decisions.
- Ability to accurately calculate interest and dividends and make mathematical computations.
- Ability to troubleshoot a wide variety of Member account discrepancies while being sensitive to Member issues, confidentiality, and discretion.
- Ability to communicate effectively both verbally and in writing.
- Ability to establish and maintain effective working relationships with a diverse group of people.
- Ability to work a rotating schedule which will include working on rotating Saturdays.
Physical Requirements
- Ability to stand, bend, stoop, sit, walk, reach overhead, twist, and turn.
- Ability to lift up to 20 pounds.
- Ability to use a computer keyboard and calculator.
- Work environment is indoors; majority of the time is spent sitting at a desk.
Education/Experience
A combination of education and experience equivalent to an associate degree with a minimum of three years' experience in customer service, accounting, or closely related field with knowledge of document processing preferred. Experience at a financial institution is required.
Compensation: Base starting range: $25.00 to $33.00 per hour commensurate with experience.
Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
Redwood Credit Union offers a robust benefits package to our eligible employees including:
* Competitive medical, dental, and vision insurance, mental health offerings
* Employee performance incentive plan
* Salary Advancement- Merit increase based on performance
* 401(k) program with employer match
* Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU Discounts and Perks:
* RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
* RCU employees are eligible for a 1% discount on all recreational or boat loan products
* 2% discount off Visas and LOC Loans through RCU
* 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
* 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
* 0% interest on garment, fitness, or home office equipment loan of up to $500
* 100% financing for employee purchased homes!
Internal Team Members
If you are a current Team Member, please apply through the internal careers page located in RCUNET.
We are an Equal Opportunity Employer
The ideal candidate has a combination of education and experience equivalent to an associate degree with a minimum of three years' experience in customer service, accounting, or closely related field with knowledge of document processing preferred. Experience at a financial institution is required.
Compensation: Base starting range: $26.00 to $34.00 per hour commensurate with experience.
Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
Redwood Credit Union offers a robust benefits package to our eligible employees including:
* Competitive medical, dental, and vision insurance, mental health offerings
* Employee performance incentive plan
* Salary Advancement- Merit increase based on performance
* 401(k) program with employer match
* Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU Discounts and Perks:
* RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
* RCU employees are eligible for a 1% discount on all recreational or boat loan products
* 2% discount off Visas and LOC Loans through RCU
* 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
* 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
* 0% interest on garment, fitness, or home office equipment loan of up to $500
* 100% financing for employee purchased homes!
Internal Team Members
If you are a current Team Member, please apply through the internal careers page located in RCUNET.
We are an Equal Opportunity Employer