Position Summary:
The Quality Assurance Coordinator role is to ensure products, services and processes meet or exceed customer requirements. This individual will support operations by establishing trends, identifying defects in quality, finding cost avoidance through continuous improvement, ensuring customer satisfaction, driving down complaints, establishing process to contribute toward improving quality at the site. The Quality Assurance Coordinator will serve as a subject matter expert and will be knowledgeable in our diverse products, department procedures and policies and advanced in their system understanding.
Major Responsibilities:
- Reduce Claims and improve quality
- Monitor load proof and audit pictures
- Audit OB loads and loading standards
- Troubleshoot damages
- Review returns
- Track trends for mispicks to support operations
- Work with Inventory and CSRs to find opportunities to reduce claims
- Site Administrative Tasks
- Work with Shell on customer packaging issues
- Provide weekly feedback to the site leader to include trends and tracking
- Oversee relabeling process to assist operations.
- Manage the relabeling process, and review opportunities
- Find 100k per year in cost avoidance
- Rework process improvement and tracking
- Educate and retrain the team as needed
- Review Penske quality systems
- Participate in the Kaizen program
- Perform Gemba walks with site leadership and process improvement teams
- Other projects and task as assigned by supervisor
Qualifications:
-High school diploma or equivalent preferred.
- 2-4 year of experience in a distribution center environment (WMS controlled) with inventory or quality background required.
- Strong written/oral communication and organizational skills required.
- Computer Skills: Ability to train and trouble shoot, proficient in search, typing and downloading information.
- Intermediate computer skills in MS Word, Excel, Outlook and PowerPoint.
- Operating Systems - ability to learn the critical low-level software that supports all other applications. Ability to navigate and use multiple computer programs at once.
- Ability to create and maintain professional relationships within all levels of organization.
- Attention to Detail - Must be proficient in providing accurate details which impacts the success of our associates and a reflection on their overall performance.
- Capable of multi-tasking, highly organized, with excellent time management.
- Experience with Blue Yonder preferred.
- Regular, predictable, and full attendance is required
- Complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical Requirements:
- The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
- While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer
About Penske Logistics
Penske Logistics engineers state-of-the-art transportation, warehousing and freight management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more.
Job Category: Warehouse
Job Family: Warehouse
Address: 4902 S Belt Central Dr Bldg 4
Primary Location: US-TX-Houston
Employer: Penske Logistics LLC
Req ID: 2502303