Job Summary

This is an hourly position for current and incoming UM-Dearborn students (work-study preferred).

The University Ambassadors serve as building leaders by offering front line customer service as part of the University Unions & Events (UUE) team. By staffing the Information Center at the Renick University Center, Ambassadors provide accurate information, assistance, and personal attention to detail to every individual they interact within their role in a fast-paced and inclusive environment. University Ambassadors help to ensure positive experiences and a sense of community throughout the University of Michigan-Dearborn and in the heart of our campus community, the Renick University Center. Ambassadors are responsible for providing a positive impression of the University through providing accurate information, superb customer service, and contributing to an inclusive and welcoming presence to all individuals who visit the Renick University Center and campus.

We are looking for student leaders who are interested in developing a student and guest focused community at UM-Dearborn. The University Unions & Events team presents a unique opportunity for students to serve in a student management capacity in the buildings and on campus, and we are seeking applications from students who can contribute successfully and positively to our community.

Responsibilities

Answering patron/customer questions via phone, email, and in person for students, parents, faculty, staff, and visitors at the Renick University Center (RUC).
Open and close Information Center and assist with opening and closing the Renick University Center.
Distribute accurate information about building services, campus policies, campus and community events and other pertinent information.
Represent the UM-Dearborn and UUE in a professional and courteous manner, providing a positive experience for all visitors.
Respond quickly and appropriately to guest requests, complaints, and inquiries.
Produce UM ID cards (Mcards) for students, faculty, staff, and alumni utilizing computer, camera, and card printer.
Maintain available literature; seek additional community and campus resources and information; investigate and find campus and community information and resources.
Attend scheduled staff or other assigned meetings.
Keep precise records of all transactions and situations.
Maintain a clean and organized work environment.
Be well educated about all University and community activities and resources.
Be knowledgeable about the location of departments and services offered on campus.
Ensure guest, customer, staff, and building safety, security, and cleanliness. Assist in building evacuations, as needed.
Act in accordance with, and enforce, all University and department policies and procedures.
Other duties as assigned by supervisor and the UUE Building Managers.

Required Qualifications*

Current degree-seeking student enrolled at UM-Dearborn, at least part-time
Minimum cumulative GPA of 2.5 and must maintain GPA during employment
Lack of judicial or honors offenses
Excellent communication skills (written, verbal, and interpersonal)
Knowledge of University of Michigan-Dearborn and surrounding community and ability to search for accurate information
Good organizational skills, initiative, attention to detail, and positive attitude
Desire to assist others and provide excellent customer service as an individual and as part of a team
Ability to demonstrate professional etiquette in person and on the phone at all times
Ability to make sound decisions and work independently at times
Google Workspace Proficiency (Gmail, Chat, Google Drive)
Microsoft Windows Proficiency
Able to make sound decisions and work independently at times.
Able to work flexible schedule. Available shifts vary: days, nights, weekends.
Able to work for an entire semester; prefer commitment of at least two semesters.
Hiring now for winter semester, so students need to be enrolled or a new student for Winter 2025.
Must be available to attend training and begin working January 2, 2025

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.