Job Purpose

Provide technical expertise within bakery including baking and cake decorating training, as well as marketing, merchandising, and sales strategies to support assigned customer accounts.

Essential Functions

• Provide training to in-store bakery associates on cake decorating and baking techniques and procedures for various products including frozen batters and mixes, icings, and thaw & sell products; carefully follow recipes and training procedures based on customer guidelines
• Prepare customer-specific procedure sheets
• Help develop and implement marketing and sales strategies for company product portfolio
• Help sales group inform customers of new types, specifications, and end uses of products
• Help develop and present new ideas and programs to assigned customer accounts
• Assist sales group with customer presentations
• Assist sales group with product launches
• Provide technical assistance to sales group with sales presentations and provide follow-up once the customer produces
• Partner with internal stakeholders to ensure best-in-class service and tools are provided to customers
• Assist in reporting/handling product complaints
• Accurately convey information to colleagues and management in a timely manner including, but not limited to, account changes, product changes, white space opportunities, and competitor information
• Comply with all food and safety requirements, training guidelines, policies, and procedures set forth by the company and customer
• Perform other job-related duties as assigned

Qualifications (Education, Experience, Competencies)

• High school diploma or equivalent
• 3-5 years of cake decorating and baking experience; grocery store bakery experience preferred
• Strong verbal/written communication and presentation skills
• Strong computer skills (Word, Excel, PowerPoint, Outlook, etc.)
• Ability to take and submit photos in various formats
• Ability to work in a bakery environment (kitchen) and operate baking and decorating equipment and other machinery
• Ability to work all shifts required by the customer (1st, 2nd, or 3rd)
• Self-starter with superior organization, time management, and multi-tasking skills
• Highly motivated and goal oriented with the ability to adapt in an ever-changing environment

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