Job ID: 25-04554

Technical Training Specialist
Washington DC / Hybrid
Pay From: $60,000 per year

MUST:
Seasoned Technical Trainer
Eligible for high level public Trust and eligible for DoD Secret and Top Secret clearance
3+ years of work experience in training and development as well as instructional design, teaching, and technical writing
Experience providing training for IT support and help desk roles
Experience with and ability to develop Standard Operating Procedures, informative documentation, training guides, and necessary scripts for service members
Ability to communicate and present a technical subject matter in an understandable, coherent manner
Experience working in a help desk or call center environment is a plus
Proficient knowledge of the Microsoft Office Suite (Word, Excel, PowerPoint) and Adobe Acrobat
Excellent communication skills both written and verbal
Strong organizational, project management and problem-solving skills with impeccable multi-tasking abilities
Strong interpersonal skills and able to work well with all levels of professionals
Must get the HDI-CSR certification within 60 days of starting the role
Relevant certifications are a plus
PMP or ITIL certifications are a plus
Bachelor s Degree in a related discipline or field is required

DUTIES:
The ideal candidate will be responsible for the development and deployment of training plans for team members in the IT services division that address the needs of all Division users
Developing reports that include the number and types of training classes delivered, quantity of students attending each class, and the names of the trainers who delivered the training
Capture and report results of training evaluations
Function as the Administrator, recording learning, adding and scheduling courses, and running reports
Creating and maintaining a training calendar distributed to all Division users, and evaluate the effectiveness of training programs in order to provide recommendations for improvement
Training for new software/hardware may also need monitoring and reporting for special projects
Training curriculums created shall be approved and accommodations for users requiring special needs addressed

Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act .