Lincoln Property Company does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by Lincoln Property Company to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that Lincoln Property Company will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. At this time, we are not working with any agencies.

Summary: The Tenant Services Coordinator will work in tandem with property leadership to meet the tenant service needs of the building. This role is instrumental in ensuring members of the Building Management team are responsive to tenants and ownership. 

Responsibilities: 

• Receives and dispatches work orders for Engineering staff; Follows- up work orders to ensure completion and measure customer satisfaction (estimated 100 Practices contacted/month);
• Monitors work order dispatch and zoning – assigns lease oversite requests;
• Transfers requests from tenant between segments and departments;
• Follows up on survey responses from CMS System to track unfavorable responses; Maintains and updates database of assets, preventive maintenance (PM) schedules and work order zoning assignments in CMS
• Reviews self-generated work orders for correct category;
• Pulls eLSCB reports and files them on the Atrium share drive;
• Requests all new badge IDs and access requests for vendors and engineering team through OSR process;
• Inputs vacation and PTO requests on Master Calendar;
• Researches vendor invoices for corresponding requests as needed;
• Pulls data for monthly dashboard reports and ensures correctness and accuracy of raw data; 
• Monthly count of work orders – breakdown by category, completion rates and assignment
• Total survey results from CMS – based responses
• Labor total entered into CMS by engineers
• Update of monthly engineering dashboard and individual engineer results

Desired Competency, Experience and Skills:

• Minimum of two years’ experience in an administrative position
• Previous experience in real estate field or property management helpful
• Computer literate with working knowledge of Microsoft Office (work processing, spreadsheets, e-mail, work order database)
• Ability to type at least 40 wpm
• Strong written and verbal communication skills
• Excellent multi-tasking skills
• Ability to work will with limited supervision in a fast-paced environment
• Possess high degree of professionalism
• Attention to detail
• Excellent organizational skills
• Self-motivated individual who can meet deadlines and schedules
• Sense of urgency
• Ability to delegate to vendors and maintenance technicians