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The Remote Oncology Triage Nurse provides telephonic triage services, assessing patient needs and collaborating with qualified staff to ensure appropriate care. This role involves documenting all care elements in the patient's medical record and accurately identifying high-risk conditions, providing patient education and directing additional care to appropriate resources if necessary. Under general supervision, the nurse delivers professional nursing care adhering to national and organizational standards and guidelines, as well as state licensing board scope of practice. The candidate must recognize the physical, psychological, and spiritual aspects of patient care and participate in company-wide quality initiatives. This pivotal role supports the US Oncology Compliance Program, including the Code of Ethics and Business Standards, to ensure patients receive timely and expert guidance, enhancing patient outcomes and satisfaction.

Working hours of 7am-4pm Central time, Monday - Friday.

Key Responsibilities

• Respond promptly to patient calls, portal messages, and emails, using open-ended questions and standing orders to accurately assess and manage a wide range of symptoms and side effects.

• Evaluate the urgency of patient symptoms and manage them proactively, coordinating with other members of the healthcare team through electronic communication or by phone for cases that require urgent care beyond standard protocols.

• Conduct telephonic assessments of oncology patients, determining the necessary level of care and facilitating outpatient and/or telehealth visits when symptoms can be managed in that setting.

• Educate patients on symptom management, medication side effects, and treatment plans, providing clear instructions and empathetic support to enhance their understanding and compliance.

• Collaborate with other members of the healthcare team to ensure comprehensive patient care, documenting all interactions meticulously in the electronic health record (EHR) system.

• Utilize and adapt quickly to various technology and reporting platforms to ensure efficient and accurate remote patient care and documentation.

• Identify potential barriers to care, assisting patients in navigating healthcare systems and resources.

• Participate in ongoing professional development and stay current with best practices in oncology nursing and telephonic triage.

Minimum Requirement

Degree or equivalent and typically requires 3+ years of relevant experience.

License/Certification

• Active and unrestricted Registered Nurse (RN) license in the state of residence (additional state licenses may be required).

• Oncology Certified Nurse (or required to obtain within 1 year).

Critical Skills

• 3+ years of clinical nursing experience, with at least 2 recent years in oncology.

• Excellent communication and interpersonal skills.

• Strong critical thinking and problem-solving abilities.

• Proficiency in using electronic health record systems and telecommunication tools.

• Ability to work independently and manage time effectively in a remote environment.

• Compassionate, patient-centered approach to care.

• Attend all onsite meetings and trainings located in The Woodlands, Tx office.

Preferred

• Bachelor's degree in Nursing (BSN) preferred.

• Experience in telephonic triage or remote patient care is strongly preferred.

This job description outlines the primary duties and qualifications required for the role of a Remote Telephonic Oncology Triage Nurse. It is not intended to be an exhaustive list of all responsibilities or skills.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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