Job Summary:
Functional Expertise:
- Delivering results through expertise in remittance processing – business process and technical experience
- Strong production operational leadership and systems management– staff management, remittance equipment processing equipment and remittance systems technical expertise and administration
- Knowledge and management of payment/cash processing, accounting, compliance – cash posting management, payment reversal processing, multi-company payment process segregation
- Effectively troubleshoot and resolve remittance application and equipment issues
- In-depth knowledge of customer billing and payment and related systems
- Expertise in analyzing and resolving remittance exceptions
- Possesses knowledge of NACHA and PCI regulations
- Server maintenance and management
- Payment file management
Business Acumen:
- Ability to effectively manage/lead a team four clerical staff in a remittance processing center / production operation
- Experience and expertise in the payment processing industry – including compliance, production reporting and analytics, performance trending and management
- Strong project management leadership and implementation knowledge and experience
- Vendor management acumen across systems, equipment, and business processes – contract review and negotiation and vendor relationship management.
Engagement:
- Employee engagement activities to maintain morale in a challenging production environment
- Focus on positive customer payment interaction and experience
- Highly effective communication and interpersonal skills
Driving Results:
- Strong performance management and leadership to drive to same/next day processing of all mailed payments.
- Effectively help implement payment-related projects – providing leadership and support for all phases
- Strategic expansion of the current payment process into managing document imaging and delivery for other departments.
Qualifications
Education, Certifications/Licenses:
Required: BS or BA – Business-related discipline (i.e., Accounting, Finance, etc.) or equivalent work experience
Preferred: Equivalent work experience
Related Work Experience:
Required: 5-7 years of remittance processing supervision/leadership experience and/or utility company experience in production or operation supervision/leadership roles
Preferred: at least 3-5 years of remittance processing supervision/leadership experience and/or utility company experience in production or operation supervision/leadership roles
Applicant may possess a combination of equivalent education and/or work experience.
Specific Skills & Knowledge:
Required:
- See above job description
- Intermediate proficiency in MS Outlook, Excel, Word, PowerPoint
- Customer Service experience and customer-centric skills
- CC&B and/or similar customer care, billing, and payment system acumen
Preferred:
- Experience with Opex remittance processing equipment
- Experience with the Mavro application and system administration
Working Conditions/Physical Requirements:
Remittance production floor and back-office
Disclaimer:
This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.