Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Sr. Sales Operations Manager
Department & Team: Revenue Operations / NA Sales Operations
Reports to: Sr. Director, NA Sales Operations

Genesys is seeking an experienced Sr. Sales Operations Manager to support multiple North American markets. This role is critical to lead the operational execution across the field organizations, including Sales Executives, Sales Engineers, Overlay Specialists, and Channel Partners. This role will help drive the evolution of GTM structure, productivity optimization, planning, and operational processes. Primary responsibilities include operational execution and cadence, establishing consistency and scalability in Lead to Cash processes, creating business performance insights, fiscal planning activities (e.g., territory design and quota-setting) and optimizing sales productivity. The successful candidate will not only possess a broad understanding of sales, channel & alliances, and business operations within the Enterprise Software industry but also must communicate effectively with senior-level sales executives and back office functional leadership. This candidate will be data-driven, self-motivated, sales business application savvy, intellectually curious, a fast learner, detail-oriented, and able to move quickly while keeping focused on high-impact projects with limited direction and supervision.

Overview

The Sr. Sales Operations Manager is the key business partner to multiple subregional Sales leaders and back-office revenue operations teams. This role is expected to have outstanding analytical and problem-solving skills and can leverage high volumes of data to synthesize solutions and direction for a rapidly changing organization. Specifically, the role is a hands-on, individual contributor, that will provide strategic and operational support to the Sales, Sales Engineering and Specialist, and Partner organizations. The role will be expected to drive repeatability, predictability, and scalability across the business while partnering with cross-functional teams to help establish and execute GTM strategy, Sales segmentation, territory design, quota setting and sales process. The successful candidate will also have experience in building and deploying KPI’s/scorecards support the business in exceeding both short and long-term financial goals. S/he will both lead and support the execution of multiple strategic cross-functional projects that are crafted to increase bookings, productivity, and overall efficiency in meeting corporate objectives.

Responsibilities

· Establish and maintain operating cadence/rigor across all Sales, Sales Engineering/Specialists, and Partner functions to ensure the health of the business in achieving key performance metrics.

· Conduct in-depth business analysis and develop a deep understanding of key value drivers to identify growth opportunities and risks. Develop key insights for executive-level discussions and drive critical business decisions.

· Drive cross-functional critical initiatives to accelerate productivity across the field, accelerate Genesys’ transformation to a cloud-first model and achieve overall corporate objectives.

· Partner with leaders across Genesys to create business strategies and build business cases for potential investments (e.g., geographic market/industry vertical business plans). Present insights and recommendations to senior leadership, and drive the “follow-through” of those recommendations to ensure smooth execution with a diverse array of cross-functional partners.

· Responsible for Annual Fiscal Planning & Execution including org structure, financial goal setting, quota setting, and market segmentation.

· Support executive deliverables such as Pipeline and Forecast Reviews, Quarterly Business Reviews, progress on Objectives & Key Results, and more.

Requirements

· 10+ years of experience in a senior sales operations role with deep domain expertise in territory planning and GTM design, quota setting, sales capacity and productivity modeling, business performance analysis, customer master data management, and Salesforce CRM.

· 3+ years of experience in a SaaS/Cloud business operations role

· Demonstrated success in creating and driving operational rigor and excellence while building trusted relationships with key stakeholders to maximize sales productivity and remove friction from operational processes to support long-term durable growth of the business.

· Experience managing operations for a regionally distributed team of 100+ associates for at least 5 years.

· Possesses business acumen with strong analytical and intuitive problem-solving skills.

· Project management skills to deliver operational capabilities that require long-term thinking and proactive planning.

· Gathers and uses data strategically to create improvements, guide key business decisions, persuade others, and solve problems.

· Works effectively in an unstructured environment requiring new perspectives and creative approaches. Able to see the big-picture while also being hands-on and in command of the details.

· Desire to take on the tough projects and challenges to support the growth of the business.

· Ability to be highly productive with minimal oversight from senior management.

· Sets goals and consistently delivers results. Takes responsibility for actions and outcomes.

· Able to speak and present complex topics in front of the Executive Leadership team with crisp and concise delivery.

· Strong interpersonal skills with demonstrated ability to present technical content to general audiences.

· Ability to manage multiple concurrent projects and competing priorities in a cross-functional environment.

Preferred requirements:

· Prior experience with a fast-growth enterprise software company is highly preferred.

· Experience with Clari, Anaplan a plus

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.