Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Sr. Partner Sales Manager
Department & Team: Indirect Team
Reports to: Sr Director – Partner Sales
Location: Remote USA - Flexible

Are you enthusiastic about collaborating with strategic partners to create amazing customer experiences?

We are seeking a Sr. Partner Sales Manager to grow our indirect channel with key focus partners in support of Genesys' revenue goals. This role involves nurturing strategic partnerships, generating partner opportunities and driving those opportunities to successful closure.

The Sr. Partner Sales Manager is a critical role in our sales organization encompassing all aspects of sales for a small number of key national partners including pipeline development, forecasting and sales execution in partnership with Genesys account teams.

The responsibilities include the overall leadership vision and direction of the relationships to include Quarterly Business Reviews, all deal-level communications, marketing and event sponsorship planning and execution, activity reporting and goal setting, as well as showcasing differentiated value internally for your partners.

We look for individuals who have a proven track record of overachieving and who love to WIN!

Why Work for Genesys?

• Be part of a collaborative team with industry leading technology
• Serve as a thought leader with your assigned partners and the outward to the market as a whole
• Manage relationships with partners to ensure opportunity, pipeline and deal flow required to meet revenue targets.
• Keep partners up-to-date and informed on Genesys product changes and strategy along with your solution consultant
• Coordinate and collaborate with cross-functional teams (including solution consulting organization, product marketing, sales, marketing, operations, etc.) to deliver a world class experience for partners.
• Lead sales enablement to Partner Sellers on products, processes and sales tools.
• Align the regional sales organizations with relevant partners through targeted demand generation and alignment activities.
• Leverage regional Partner managers to drive in market pipeline and sales execution
• Assisting sales and partners with any issues or conflicts that may arise during opportunity registration or during the sales process.
• Accurately track forecast, MEDDPICC-driven sales process and deal closure with your partners
• Proactively hold partners accountable to KPIs including sales and technical training, revenue goals and renewal timing

What do you need to have?

• Experience building and managing multiple partner relationships
• 5+ years of sales management and sales experience
• CX, CCaaS or AI experience is a plus
• Understanding of opportunity qualification, leading a sales cycle and accurate forecasting
• Interface at all organizational levels maintaining strong working relationships across cross-functional teams
• Extremely strong organizational and time management skills
• BS or BA degree or equivalent work-related work experience
• Ability to travel up to 40%

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.