Job Summary
Responsible for full life cycle management of third-party Inbound and Outbound Sales and other supplier agreements (i.e., Technology, and Professional Services) and executes other strategic initiatives as assigned. This position interfaces with all levels of leadership within the organization and viewed as a subject matter expert on contracts and business supported. Also provides leadership, counsel and advice to Comcast Business and other leadership stakeholders across all divisional and national teams.Job Description
Core Responsibilities
- Draft, review, edit, and negotiatethird-party Vendorcontracts including, but not limited to, statements of work, amendments and addendums, and service level agreements for equipment installation and other support/supplier services.
- Create and maintain standardized contract templates.
- Provide guidance on contract matters to account managers, operation teams and other business owners within Comcast.
- Function as a liaison with internal stakeholders such as account managers, legal, procurement, compliance, and security/privacy teams.
- Oversee and manage contract management activities including contract signature and approval processes.
- Lead the implementation of key contract updates across all suppliers in collaboration with internal stakeholders.
- Support RFX activities related to outsourcing supplier management needs.
- Manage the relationship with one or more of the strategic suppliers, e.g. tier 1 and tier 2 providers for infrastructure and application services.
- Draft, review, edit, and negotiate third-party Vendor contracts including, but not limited to, statements of work, amendments and addendums, and service level agreements for equipment installation and other support/supplier services.
- Create and maintain standardized contract templates.
- Provide guidance on contract matters to account managers, operation teams and other business owners within Comcast.
- Function as a liaison with internal stakeholders such as account managers, legal, procurement, compliance, and security/privacy teams.
- Oversee and manage contract management activities including contract signature and approval processes.
- Continuously develop new or improve upon existing contract management activities, procedures, and processes.
- Support efforts to investigate and resolve disputes and mitigate risks contractually and procedurally in collaboration with internal stakeholders.
- Support the facilitation of training activities for internal stakeholders on contract requirements and governance principles.
- Support key contract standardization and other strategic initiatives.
- Support RFX activities related to outsourcing supplier management needs.
- Create, influence, and drive business partner strategy.
- Provides support to outsourced vendors, suppliers in working with other organizations within Comcast in order to enable the supplier have access to Comcast's systems and applications.
- Prepares detailed supplier vendor assessments, analyzing vendor supplier performance to evaluated compliance, quality assurance and service levels and insist on corrective action as necessary.
- Determines operational strategies by monitoring key metrics.
- Provide performance management, training and quality assurance (QA) excellence development.
- Provide input to the project manager by identifying and evaluating state-of-the-art technologies and defining user requirements.
- Provides support to outsource vendors in working with other organizations within Comcast in order to enable vendor to have access to Comcast's systems and applications with overall budget.
- Drives supplier vendor to improve sales opportunities, facilitating sales rallies, incentives, and contests and coaching.
- Defines training requirements for outsourced vendors, suppliers and ensures vendors, suppliers have adequate training programs to support operations.
- Define resource forecasts for each vendor that is in alignment.
- Implement processes and organizational capability to execute supplier contract and relationship management.
- Monitor strategic supplier's performance. Manage, with suppliers, design and administer Comcast company surveys and other feedback processes.
- Monitor and improve the quality of the relationship between Comcast the company and the supplier.
- Ensure supplier and Comcast the company are in compliance with contract terms and conditions, commitments and notifications.
- Interacts with strategic supplier to ensure that daily operations meet contractual obligations and outcomes.
- Manage supplier performance audits (regulatory, technical, security, risk etc.) for the supplier and provide feedback to Comcast company leadership team on performance.
- Provide feedback to the supplier-on-supplier performances and ensure resolution of escalated issues with the supplier.
- May be responsible for creating vision, clear direction and strategy for teams. May establish, manage and coach team to clear objectives and performance expectations.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Additional requirements
Strong written and verbal communication skills.
Strong listening skills and desire to understand differing opinions.
Excellent negotiation and persuasive skills, both in group settings and one-on-one.
Outstanding analytical and critical thinking skills with the ability to exercise sound judgment.
Strong cross-group coordination as well as the ability to work independently and take the initiative to drive projects forward.
Excels with cross-functional relationships across all organizational levels.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.
Skills:
Contractual Obligations; Accountability; Results-Oriented; Communication
Salary:
National Pay Range: $80,343.18 USD-$188,304.32 USD
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
7-10 Years
