Flexible Work Arrangement - Hybrid

The Markets Automation and Quality Assurance team works with the core objective of improving tariff compliance, market process automation and development of standardized processes and templates to support market implementations.

The primary function of this role is to coordinate and support quality improvement activities to ensure PJM adheres to requirements in its governing documents and other FERC filed rules and regulations and that its business processes reflect this adherence. This role will require close coordination with PJM FERC Compliance, Operational Excellence, PJM Legal, Market Design and Market Operations teams to review and evaluate existing and new processes to support and ensure tariff compliance for market project implementations.

To be successful in this role, the candidate must have the learning agility to quickly understand emerging electricity market design topics, a questioning attitude and ability to produce high-quality work products with attention to detail. The candidate should be able to work independently and as part of a team on work assignments to support the department which will include review of governing document language, transmittal letters, PJM manuals, tool requirements, process documentation and recommending process improvements to support compliance.

Essential Functions:

• Collaborate with the PJM Market Design team and PJM Legal to ensure newly developed market rules are designed thoughtfully with respect to implementation complexity in order to minimize compliance risk.

• Act as a liaison between Market Operations, Market Design and PJM Compliance groups to ensure project implementations meet the intended design criteria, as well as compliance requirements. Collaborate with Subject Matter Experts to ensure that Markets-related initiatives are being implemented in alignment with the requirements in the applicable governing document. Map the governing document language to the PJM manual language and requirements document(s) to ensure traceability.

• Coordinate and lead initiatives under the Markets Quality Improvement program. Develop and implement internal communication plans, supporting metrics, and status reporting related to the initiatives.

• Develop and maintain templates and best practices documentation to improve consistency of markets project implementations and to promote a culture of quality.

• Collaborate with Markets Project Managers and assist with impact assessment during project implementation to mitigate risk.

• Investigate issues discovered during the review of a Markets-related initiative and recommend corrective actions when needed to reduce compliance risks or improve quality.

• Demonstrate effective analytical and reasoning capabilities and possess the ability to effectively present information to peers and PJM management.

• Work closely with Operational Excellence department to ensure adherence to all compliance requirements and support the PJM Operational Excellence program goals.

Characteristics and Qualifications:
Required

• Bachelor's degree in Engineering, Computer Science, Business Administration or equivalent work experience

• At least 10 years of experience with Electricity Markets, Bulk Electric Power Operations, Quality Improvement or Compliance expertise in the Electric Utility Industry

• Ability to produce high-quality work products with attention to detail

• Ability to communicate effectively in a team environment

• Strong written communications skills

Preferred:

• MS degree in Engineering

• Experience with PJM Agreements and Tariffs

• Experience with PJM Stakeholder process

• Experience with PJM operations, markets, and planning functions