The Role:

The Sr. IT Business Analyst, Salesforce CPQ, will work as part of the IT Business Engagement team to implement and support Salesforce CPQ [Configure, Price., Quote] for the B2B Sales organization. This will be a remote work-from-home position located in the United States.

Your Contribution:

Move fast. Speak up. Decide and own. Drive change. Exceed customer needs. These are some of the winning behaviors you'll need for success at Logitech. In this role you will:

• Help drive Sales digital transformation in the Quote to Cash (Salesforce Revenue Cloud) space for hardware sales and and Services subscription/ renewals

• Act as a dedicated business / solution architect to conduct complex analysis and requirements definition for applications that automate configure-price-quote (CPQ) business processes for our B2B business

• Interface with Business and IT cross functional teams to identify and resolve business systems problems, and consults with various users to identify potential improvements.

• Perform hands-on solution design, prototyping, proof-of-concepts, process design and development tasks as required in support of current and new projects in CPQ domain

• Leverage business knowledge and expertise to drive business process improvements

• Document functional business requirements, process flow diagrams, and business cases

• Be a key contributor/ facilitator in cross-functional teams, working to create user stories, BRDs and developing a solution roadmap

• Conduct Solution reviews with project teams prior to design and development activities and ensure solution aligned with business requirements

• Create and deliver high quality presentations

• Assists planning projects/programs, and supports business process redesign

• Understand the other IT verticals with the wider IT Organization, their core competencies and how they can be brought into the discussions to drive and enable business opportunities.

• Participate in documentation, training, testing and delivery efforts in concert with other team members

• Develop and maintain detailed knowledge of the business's current technology and infrastructure from a functional perspective

• Be one of the first points of contact for user support and problem solving

Key Qualifications:

For consideration, you must bring the following minimum skills and behaviors to our team:

• 8+ years of relevant experience with Salesforce Sales Cloud with at least 3 years working with Salesforce CPQ.

  • Must have worked on multiple full lifecycle Salesforce CPQ implementations with strong expertise in Salesforce Sales Cloud and Salesforce CPQ.

  • Must have experience integrating Salesforce CPQ with other key systems such as a Partner Portal, ERP etc.

• Must have Salesforce CPQ Specialist certification

• Deep understanding of Salesforce CPQ/ Revenue Cloud: This includes knowledge of core functionalities like product configuration, pricing rules, quoting workflows, and approvals.

• Expertise in the Quote to Cash lifecycle for a B2B business, preferably one that sells via a multi-tier channel model

• Experience with selling Services subscriptions - services auto attach, renewals, co-terming etc.

• Experience working in a global, multi-currency, multi-country environment

• Experience integrating with Oracle Channel Revenue Management module a plus

• Experience working with cross-functional teams such as Sales, Marketing, Finance and IT.

• Ability to bring a consulting approach to help business solve issues and challenges

• Thorough understanding of the software development lifecycle and project management methodologies such as Agile and Waterfall.

• Excellent verbal, active listening and written communications skills that should be equally effective with IT, marketing, and sales

• Outstanding leadership and organizational skills. Ability to work in a fast-paced setting and prioritize among competing tasks and assignments

• Must be able to work flexible hours to collaborate with a diversely distributed global IT and business team members

In addition, preferable skills and behaviors include:

• Salesforce Sales Cloud Analyst/ Administrator certification

• Salesforce Reporting or CRM Analytics Reporting expertise a plus

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