Summary

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WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at

Announcement Amended to show increase in Vacancies from 242 to 346.

Duties

WHAT ARE THE SMALL BUSINESS SELF-EMPLOYED (SB/SE), LARGE BUSINESS AND INTERNATIONAL (LB&I), AND TAX EXEMPT AND GOVERNMENT ENTITIES (TE/GE) DIVISIONS?

A description of the business units can be found at:

Vacancies will be filled in the following specialty areas: SBSE (Exam and Collection), LB&I, and TEGE

The following are the duties of this position at the full working level.

• Supports multiple managers and groups consisting of professional and technical employees both remotely and on-site as well as performing administrative tasks as needed for the post-of-duty.

• Validates and inputs information to open, assign, transfer and close cases using various business unit case management automated systems such as the Examination Return Control System (ERCS), Report Generating System (RGS), Integrated Collection System (ICS), Entity Case Management System (ECMS) and Integrated Data Retrieval Systems (IDRS).

• Verifies completeness and accuracy of case controls to ensure compliance with established business unit procedures and formats. Identifies and resolves inconsistencies shown on the Related Return Report, Inventory Validation Listing, or other inventory reports. Extracts and analyzes data such as ERCS/AIMS/IDRS data to monitor statutes and alert the group manager and technical employees to ensure protection of the Government's interest.

• Analyzes case information to determine the appropriate procedures to close cases involving multiple work streams. Maintains and updates a variety of manual and automated tracking systems used in processing cases.

• Retrieves from business unit automated systems such as ERCS, RGS, CEAS, ICS, Entity, and ATFR and IDRS a variety of reports and technical material including forms, correspondence, supporting documents, etc. related to taxpayer cases.

If this position has promotion potential and you are selected at a grade level lower than the full working level, you may be non-competitively promoted to more complex duties and work more independently, as your career progresses. For example, you may be hired as a GS-05, but if the position has promotion potential to GS-11, then you can move from a GS-05 to a GS-11 in as little as three years. Promotions are not automatic, and may occur after you have:

• met time-in-grade requirements;
• performed at an acceptable level of competence; and
• demonstrated your ability to perform work at the next higher grade level.

Requirements

Conditions of Employment

• Must be a U.S. Citizen or National and provide proof of U.S. Citizenship. (Birth certificate showing birth in the U.S; Unexpired U.S. Passport; Certificate of Citizenship or Naturalization; or Report of Birth Abroad of a U.S. Citizen (Form FS-240))
• Undergo a review of prior performance/conduct and an income tax verification. Refer to "Get Your Tax Record" at () to check the status of your account, balance owed, payment history, make a payment, or review answers to tax questions. If you are not in compliance, you will be determined unsuitable for employment with IRS.
• Must successfully complete a background investigation, including a FBI criminal history record check (fingerprint check).
• Complete a to determine your suitability for Federal employment, at the time requested by the agency.
• Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the . Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. These must be unexpired original or certified copies.
• The Fair Chance to Compete for Jobs Act prohibits the Department of Treasury and its bureaus from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with and certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to the Department of Treasury by email at, FairChanceAct@treasury.gov. To learn more, please visit our page at:

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement:

SPECIALIZED EXPERIENCE GS-5 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: Experience providing clerical and admin support to managers and staff. Experience operating a variety of software systems to prepare documents, input data, compile/ generate reports and monitor administrative controls. Experience responding/referring taxpayer/customer complaints and inquiries. Experience with using internal regulations, manuals, and directives pertaining to clerical and administrative policies and practices to perform administrative and case processing support functions. Experience applying grammar, spelling and punctuation to prepare reports and correspondence.

OR
Bachelor's degree or four (4) years of education above high school in any field of study from an accredited college or university.
OR
A combination of education and experience equivalent to that described above.

SPECIALIZED EXPERIENCE GS-6 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: Experience providing clerical and admin support to multiple managers and groups. Experience operating a variety of software systems to prepare documents, input data, compile/ generate reports and monitor administrative controls. Experience responding/referring taxpayer/customer complaints and inquiries. Experience with using internal regulations, manuals, and directives pertaining to clerical and administrative policies and practices to perform administrative and case processing support functions. Experience applying grammar, spelling and punctuation to prepare reports and correspondence.

You must meet the following special requirements:

In addition to the experience and/or education requirements identified for this position, applicants must also demonstrate a typing proficiency of 40 words per minute. Applicants must be able to demonstrate a minimum typing speed of 40 words per minute (based on a 5-minute sample with three or fewer errors). For this position, you may be asked to participate in a performance test, present a certificate of proficiency from a school or other organization authorized to issue such certificates by the Office of Personnel Management local office, or by self-certifying your proficiency. Performance test results and certificates of proficiency are acceptable for three years. We may verify proficiency skills of self-certified applicants by administering the appropriate performance test at a later step in the process.

For more information on qualifications please refer to .

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination.

Rating: You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

• Applies Technology to Tasks
• Customer Service (Clerical/Technical)
• Decision Making
• Integrity/Honesty
• Manages and Organizes Information
• Technical Competence
• Writing

Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of two quality level categories, CAT A/B, CAT C depending on your responses to the online questions, regarding your experience, education, and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. Candidates, if required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring practices), will be interviewed in quality group order. We will not reimburse costs related to the interview such as travel to and from the interview site.

Veterans' preference is applied after applicants are assessed. Qualified preference eligibiles who have a compensable service-connected disability of 10 percent or more (CPS, CP) are placed at the top of the highest category on the referral list (except for scientific or professional positions at the GS-9 level or higher). Remaining preference eligibles are placed above non-preference eligibles within their assigned category.

If you are a displaced or surplus Federal employee (eligible for the , you must receive a rating of category CAT A/B or CAT C to be rated as "well qualified" to receive special selection priority.

Vacancies to be filled as follows. Please see locations information above, to find the street address, city and state for each Building Code.

• 3 vacancies in CA6116
• 3 vacancies in CA6139

• 4 Vacancies in Glendale CA6218
• 3 Vacancies in El Monte CA7023
• 1 Vacancy in Fresno CA7226
• 3 Vacancies in Santa Ana CA7395
• 1 Vacancy in Woodland Hills CA7816
• 1 Vacancy in Fresno CA7898
• 1 Vacancy in Palm Springs CA7903
• 1 Vacancy in San Bernardino CA8050
• 1 Vacancy in Carpinteria CA8479
• 1 Vacancy in Westminster CO1989
• 2 Vacancies in Hartford CT0013
• 1 Vacancy in New Haven CT0061
• 3 Vacancies in Norwalk CT3438
• 2 Vacancies in Washington DC0022
• 2 Vacancies in Washington DC0198
• 3 Vacancies in Miami FL0061
• 3 Vacancies in Jacksonville FL0067
• 9 Vacancies in Plantation FL2437
• 6 Vacancies in Orlando FL3132
• 1 Vacancy in Lakeland FL3143
• 4 Vacancies in Atlanta GA0087
• 4 Vacancies in Atlanta GA2004
• 3 Vacancies in Decatur GA2493
• 3 Vacancies in Smyrna GA2713
• 2 Vacancies in Indianapolis IN0133

*See additional locations in Education section*

Required Documents

The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.

1. Resume - Your resume MUST contain dates of employment (i.e., month/year to month/year or present). To ensure you receive full credit for relevant experience, include the hours worked per week. We recommend that your resume not exceed 5 pages. If including Federal service experience, you MUST provide the pay plan, series, and grade, i.e., GS-0301-09. If the pay plan, series, and grade are not provided, it may result in an ineligible determination.
   Your resume must NOT include photographs, classified or government sensitive information, social security number (SSN), encrypted/digitally signed documents, or other inappropriate material or content. If your resume contains prohibited information as listed above, your application will be determined ineligible, and you will not receive consideration for this position. ( are optional.) Please view
   It is also recommended that your resume not include personal information such as age, gender, religion, race, disability, etc.
2. Online Application - Questionnaire
3. Education - See Education Section above
4. Registration/License (if applicable) - active, current registration/license
5. Veterans' Preference (if applicable) - You MUST submit a copy of your DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing dates of service and type of discharge. If you are serving under active duty, provide certification from the Armed Forces that you will be discharged or released within 120 days from the date of certification. The certification must indicate your dates of service, rank and that you will be separated under honorable conditions.
   10-point preference eligible - Submit an , along with the required documentation listed on the back of the SF-15. Veterans Affairs/Armed Forces certification must include the percentage of the service-connected disability or disabilities (including the "combined" percentage if you have more than one disability). Refer to for additional information on veterans' preference.
6. Career Transition Assistance Plan (CTAP) (if applicable) - You MUST submit the required documentation as outlined at: If you are an IRS CTAP eligible, you can apply for jobs within and outside the commuting area. If you are a Treasury CTAP eligible can apply for jobs within the commuting area.
7. Interagency Career Transition Assistance Plan (ICTAP) (if applicable) - If you are a displaced or surplus Federal employee, click for eligibility and a detailed list of required documents.
8. High School Diploma (or equivalent) - If you are 16 or 17 years of age, you MUST submit documentation of graduation from high school (or equivalent); OR completion of a formal vocational training program; OR statement from school authorities agreeing with your decision to pursue employment rather than continuing your education.

Please note that if you do not provide all required information, as specified in this announcement, your application will be determined incomplete, and you will not be considered for this position (or may not receive the special consideration for which you may be eligible).

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