Rich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4billion, Rich's is a global leader with a focus on everything that family makes possible. Rich's-Infinite Possibilities. One Family.
Job Summary
This role serves as the primary technology liaison for Board Members, Family Office Stakeholders, and C-suite Executives, providing premier technical support and solutions in a high-visibility environment. This role requires exceptional leadership in managing enterprise-wide technology solutions, particularly focusing on executive conferencing systems and Microsoft Teams Rooms infrastructure. The position demands a unique blend of technical expertise and executive-level communication and change management skills, with responsibility for ensuring seamless technology experiences for senior leadership while maintaining the highest standards of service delivery. Up to 25% travel.
Key Accountabilities and Outcomes
* Lead and deliver white-glove technical support for Board Members, Family Office Stakeholders, and C-suite Executives
* Oversee critical executive meetings and events, ensuring flawless technical execution
* Develop and implement strategic technology solutions for executive needs
* Coordinate and lead technical support teams for high-priority VIP requests
* Manage relationships with key vendors and technology partners
* Maintain documentation and knowledge base for VIP support processes
* Ensure security and compliance of executive technology systems
Knowledge, Experience and Skills
* 5-7 years of experience in IT operations and support roles
* Strong knowledge of IT infrastructure, including hardware, software, networks, and systems
* Experience in troubleshooting and resolving technical issues
* Knowledge of ITIL framework and best practices
* Experience in managing and supporting enterprise-level applications and systems
* Strong communication and interpersonal skills to effectively interact with users and stakeholders
* Ability to work independently and prioritize tasks in a fast-paced environment
* Experience in leading and mentoring junior IT support staff
* Up to 25% travel to support off-site meetings
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COMPENSATION
In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location.
Annual Range/Hourly Rate
$93,245.00-$126,155.00
Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich's. Please contact Rich's Human Resources department at hrhelp@rich.com if you need assistance completing this application or to otherwise participate in the application process.