Job Details

Description

Who We Are

Core Spaces (Core) is more than a real estate company, it’s a people company. Where building relationships is just as important as building properties. From researchers and architects to designers and operators, Core is made up of risk takers and dreamers who are on a mission to invent the future of living. Our six cultural values guide us every day and we strive to live them in everything we do:  PUSH (Invent Better Places to Live), GRIT (We Got This), LIFT (Help Each Other Win), SHINE (Bring Your Full Self), UPHOLD (Never Break Trust), GROW (Always Get Better). Everything Core does stems from this culture of collaboration and innovation, and the drive to constantly improve the resident experience. This unique approach has led to creating spaces and services that are redefining the way people live.

What We Do

Founded in 2010, Core is a vertically integrated company focused on acquiring, developing, managing, and lending across the student housing and build-to-rent (“BTR”) sectors. Its residential communities feature world-class amenities, progressive design, and hospitality-driven client service. In its award-winning student portfolio, Core currently owns and/or manages over 45,600 beds* – and has a pipeline of over 45,000 beds* in various stages of development. Core's BTR division currently has over 3,000 homes under development and in its pipeline in high-growth metros across the country. For more information, visit www.corespaces.com.

*Portfolio and pipeline numbers as of November 2024

Benefits That Matter

• A culture that provides you with a sense of belonging
• Competitive pay that values your contributions
• Generous PTO to disconnect or celebrate life milestones
• Paid 16 holidays, including your birthday, to disconnect and celebrate
• Paid Parental Leave that begins after 90 days
• Paid volunteer time off to give back to your community
• Robust health plan options that begin within at least 30 days of your employment
• Yearly subscription to a meditation app for personal wellness
• An environment that provides you a voice to share your perspectives
• Employee Assistance Program (EAP) for access to confidential support services
• Company retirement options including 401(k) + matching & Roth account option

Position Overview

As the Senior Community Manager, you will be responsible for creating exceptional resident experiences, effective leasing administration, staff management, financial reporting, and marketing strategies across multiple properties. Your leadership, strategic oversight, and attention to detail will contribute to the success of our communities and elevate our residents' living experiences. This role requires a people-first approach and will drive high performance across the portfolio, ensuring optimal operations, strong university relationships, and resident satisfaction.

What You Will Do

Leadership and Staff Management:

• Lead and supervise all community staff, ensuring optimal team performance, continuous development, and a collaborative, high-performance environment.
• Recruit, train, and, when necessary, terminate team members in accordance with company policies.
• Manage staff schedules, oversee property payroll submissions, and ensure resources are efficiently allocated across sites.
• Conduct regular check-ins with other sites to ensure they have the appropriate tools and resources.
• Provide support to teams when short-staffed or behind in leasing, follow-ups, renewals, and outreach efforts.
• Mentor other Community Managers within the portfolio to enhance skills and performance.

Property Operations:

• Maintain all properties to the highest standards, ensuring compliance with company guidelines and driving consistent improvements.
• Oversee and implement property reporting requirements, analyzing results to identify areas for operational enhancements.
• Negotiate vendor contracts, explore shared maintenance personnel opportunities, and evaluate vendor utilization across the portfolio to maximize savings and leverage scale.
• Lead strategic and operational initiatives across all assigned properties to optimize performance and efficiency.

Resident and University Relations:

• Build and maintain positive relationships with residents, universities, and other stakeholders, ensuring needs are addressed promptly.
• Execute quarterly Reputation Management Plans and review them with the Regional Manager.
• Leverage university partnerships for operational advantages across multiple sites.
• Serve as upper-level management in handling escalated resident and guarantor concerns to ensure swift resolution.

Compliance and Standards:

• Enforce compliance with all company policies, procedures, and legal requirements.
• Uphold brand and company standards, ensuring that the properties are consistently presented in an exceptional manner.

Special Projects and Reporting:

• Collaborate closely with the Regional Manager on special projects and assignments, contributing innovative ideas and strategic insights.
• Complete all assigned HR/People Operations-related tasks with meticulous attention to detail.
• Lead or participate in cross-property initiatives to drive operational efficiency and enhance the resident experience.

Other:

• Must be able to work a full shift/required work schedule onsite at the property. 
• Must be available for additional hours including evenings, weekends, and overtime when necessary.
• Must be available to assist with move-outs, turn, and move-ins that extend beyond normal full-time hours.
• Perform all other duties and tasks as assigned by management
• Must be able to complete all physical requirements of this role with or without a reasonable accommodation

• Occasional travel may be necessary as needed

Ideally, you'll have

• High School graduate; college degree preferred but not required.
• Minimum 6 years of experience in property management or related fields, with at least 2 years of multi-property experience.
• Exceptional leadership skills with a proven ability to motivate and guide teams.
• Proficient in Microsoft Office/Google Suite and Windows and/or Apple operating systems.

You'll crush it if you have experience with

• Student Housing operations experience.
• Experience with Entrata and Yardi Software(s).
• Strategic portfolio management and cross-property leadership.
• Preferred industry experience 
• Preferred Software Experience

Organizational Structure

Reports to: Regional Manager 

Direct Reports: All Community Staff 

Disclaimer: Please note that job responsibilities, reporting lines, and duties outlined in this job description are subject to change to meet the evolving needs of the organization.

As an Equal Opportunity Employer, Core Spaces celebrates diversity and is committed to creating an equitable and inclusive environment, which creates a sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are and the community they represent.