CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Senior Casualty Specialist! Join us and support CSAA IG in achieving our goals.
Your Role: Assigned as owning adjuster when injury exposure is identified with exposures exceeding $25,000 in value that may include demonstrable and catastrophic injuries. Handles both represented and unrepresented first and third-party cases appropriate for resolution with independent settlement limit of up to $15,000. Handles claims in multiple states including licensed states and statutory states (OK license required). Handles Homeowner liability property damage claims. When necessary, may own claims of low complexity when supporting catastrophes. May handle first party non-liability based injury claim (Medical Payment and PIP).
Your Work:
• Assigned as owning adjuster when injury exposure is identified.
• May handle the following types of claims: Complex 1st and 3rd party auto, homeowners and watercraft cases involving injury, 1st party Medical Payment and Uninsured Motorists claims including ADB (Auto Death Benefit) claims, Liability injury claims, Personal Injury/Property claims, Litigated claims, Personal Injury Protection, and out-of-state claims.
• Make coverage determinations and let customers know the appropriate course of action related to coverage issues.
• Conduct investigative work of a complicated nature, which may include interviewing witnesses, acquiring and analyzing evidence (including medical records), deciding whether an independent medical examination is warranted, etc.
• Make liability determinations.
• Evaluate the potential for subrogation and initiating an initial notice of subrogation request.
Required Experience, Education and Skills:
• BA/BS in business, insurance, risk management or related area, or equivalent combination of education and experience; high school diploma or GED is required.
• Developing knowledge of litigation file handling for minor, moderate and complex litigated claims.
• Strong analytical, problem-solving and organizational skills.
• Strong ability to work independently.
• Strong decision making ability.
• Strong customer service orientation.
• Basic math and computer skills and ability to type 30 wpm.
• Proficient oral and written communication skills and good command of the English language.
• Ability to function in a team environment.
• Ability to successfully complete training courses pertinent to job duties.
• Extensive understanding of statutory and regulatory requirements.
• Extensive understanding of CSAA IG claims policies and procedures preferred.
• Ability to travel on rare occasions.
What would make us excited about you?
• 6-7 years of claims experience highly preferred
• A minimum of 3-5 years in casualty experience highly preferred.
• Bilingual a plus
• Shows respect for differences through excellent communication skills with people from an array of backgrounds.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Fulfills business needs, which may include investing extra time, helping other teams, etc
• Bilingual a plus!
CSAA IG Careers At CSAA IG, we're proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.
Join us if you...

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
• COMMIT to being there for our customers and employees.
• CREATE a sense of purpose that serves the greater good through innovation.
Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at  [https://careers.csaa-insurance.aaa.com/us/en/benefits](https://careers.csaa-insurance.aaa.com/us/en/benefits)
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact [TalentAcquisition@csaa.com](mailto:TalentAcquisition@csaa.com).
As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.
We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers' evolving needs.
CSAA Insurance Group is an equal opportunity employer.
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