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Join Our Team: Do Meaningful Work and Improve People’s Lives

Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.

To better serve our customers, we are fostering a culture that emphasizes employee growth, collaborative innovation, and inspired leadership. We are dedicated to creating an environment where employees can excel and where top talent is attracted, retained, and thrives. As a testament to these efforts, Premera has been recognized on the 2025 America's Dream Employers list. In 2024, Newsweek honored Premera as one of America's Greatest Workplaces, America's Greatest Workplaces for Diversity, and America's Greatest Workplaces for Mental Wellbeing. Additionally in 2024, Forbes ranked Premera among America’s Best Midsize Employers for the fourth time.

Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog: https://healthsource.premera.com/.

Are you ready to take your career to the next level? Join our dynamic team as a Senior Account Specialist and lead the charge in supporting new business quoting, selling, and retaining existing accounts. This role offers the chance to work with larger, more complex accounts, requiring a high level of customer interaction and customization. You'll be at the forefront of implementing innovative solutions, ensuring a positive customer experience, and collaborating across multiple departments. If you have a passion for customer service, a knack for problem-solving, and a desire to make a significant impact, this is the perfect opportunity for you!

The Senior Account Specialist leads and manages the activities to support new business quoting, selling, and the retention and maintenance of existing accounts including the sale of additional lines of coverage, across multiple market segments and funding arrangements. The Senior Account Specialist is responsible for system configuration of new and renewal quotes and policies in addition to supporting the implementation activities that involve leveraging strong technical competencies, understanding of complex benefit design, and Premera’s operational structure and standards to best support the group setup across multiple departments while maintaining a positive customer experience.

This position must be available for on-site client meetings and events in the Seattle, WA area.

What you will do:

• Develop, document, and implement group specific work plans defining activities necessary to ensure successful implementation of new and renewal groups.
• Identify and address customer’s critical technical and non-technical issues, and coordinate necessary activities including educating the customer as needed on Premera’s various tools and procedures.
• Monitor the customers experience, identify potential problems and trends, and work with account/sales team to ensure effective and timely implementation of the necessary remedies to ensure optimal customer experience. Assist with creation and delivery of root cause analysis reports on either product or process breakdowns as required.
• Ensure that producer and/or employer group data submissions are accurate, complete and meet assigned deadlines. Responsible for maintaining business applications and systems to ensure timely, complete, and accurate reporting and process.
• Perform activities such as preparing group proposals, renewal exhibits and handle broker authorization letters.
• Provide backup for Account Team/Sales Executive by responding to brokers, agents and/or groups regarding benefits, underwriting guidelines, multiple lines of business and other miscellaneous information.
• Act as central resource for client information. Develop and maintain client reference documents including benefit structure documents, client contact lists, account structure documents, account history, account decisions, as well as client specific communication plans, annual plans, reporting schedules, and action logs.
• Participate in and facilitate on-site client meetings and events. Lead routine client meetings as assigned. Coordinate and assist clients at their site with benefit fairs, open enrollment activities and communications of benefit changes. Coordinate communications tactics including client specific strategies and pieces.
• May provide guidance and expertise to less experienced staff and may complete special projects and other duties as assigned.
• Act as Sales SME for system UAT, or other assigned project work.

What you will bring:

• An Associates degree or two years’ work experience (Required).
• Five (5) years of work experience (Required) including:
  • Three (3) years of insurance industry experience including benefits administration, enrollment and/or account structure experience (Required).
  • Five (5) years customer service experience (Required).
• Possess or obtain within 60 days Agent's license and appointed with Office of Insurance Commissioner (Required).
• Bachelors’ degree.
• Knowledge of Premera products, operations, policies and underwriting guidelines.
• Experience working with large group employers and various funding arrangements.
• Experience with Seibel or other CRM application.
• A background or understanding of Association health plans.

What you will gain:

• Strong skills in managing customer interactions and customizing solutions to their needs.
• Technical skills related to system configuration, understanding complex benefit designs, and leveraging operational structures and standards.
• Ability to identify and address critical issues, monitor customer experiences, and implement effective remedies to ensure optimal customer satisfaction.
• Project management skills through creating and implementing group-specific work plans, coordinating activities, and ensuring successful implementation of new and renewal groups.
• Enhance your communication skills by acting as a central resource for client information, leading client meetings, and coordinating benefit fairs and open enrollment activities.

Premera total rewards

Our comprehensive total rewards package provides support, resources, and opportunities to help employees thrive and grow. Our total rewards are more than a collection of perks, they're a reflection of our commitment to your health and well-being. We offer a broad array of rewards including physical, financial, emotional, and community benefits, including:

• Medical, vision, and dental coverage with low employee premiums.

• Voluntary benefit offerings, including pet insurance for paw parents.

• Life and disability insurance.

• Retirement programs, including a 401K employer match and, believe it or not, a pension plan that is vested after 3 years of service.

• Wellness incentives with a wide range of mental well-being resources for you and your dependents, including counseling services, stress management programs, and mindfulness programs, just to name a few.

• Generous paid time off to reenergize.

• Looking for continuing education? We have tuition assistance for both undergraduate and graduate degrees.

• Employee recognition program to celebrate anniversaries, team accomplishments, and more.

For our hybrid employees, our on-campus model provides flexibility to create your own routine with access to on-site resources, networking opportunities, and team engagement.

• Commuter perks make your trip to work less impactful on the environment and your wallet.

• Free convenient on-site parking.

• Subsidized on-campus cafes make lunchtime connections with colleagues fun and affordable.

• Engaging on-site events and activities include food trucks, health and wellness, DEI and disaster preparedness fairs, coffee connects, and more.

• Our complementary fitness & well-being center offers both in-person and virtual workouts and nutritional counseling.

• Need a brain break? Challenge someone to a game of shuffleboard or ping pong while on campus.

Equal employment opportunity/affirmative action:

Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.

If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at careers@premera.com or via phone at 425-918-4785.

Premera is hiring in the following states, with some limitations based on role or city: Alaska, Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Iowa, Kansas, Kentucky, Maine, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, Wisconsin.

The pay for this role will vary based on a range of factors including, but not limited to, a candidate’s geographic location, market conditions, and specific skills and experience.

The salary range for this role is posted below; we generally target up to and around the midpoint of the range.

National Salary Range:

National Plus Salary Range:

*National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska.

We’re happy to discuss compensation further during the interview because we believe that open communication leads to better outcomes for all. We’re committed to creating a diverse and inclusive environment where all employees are celebrated for their unique skills and contributions.