TheScientific Support Specialisthelps researchers achieve cutting edge scientific results by providing timely, high-quality support to customers using our full portfolio including Dharmacon brandgene editing, RNAi, cell culture, gene expression & companion diagnostic products.
Working as part of our highly experienced technical team, the Scientific Support Specialist will use their scientific expertise daily to guide customers through their full experimental journey: Addressing pre-sales questions and inquiries, troubleshooting problems, and managing complaints in a fast-paced and dynamic work environment. Through in-depth interactions across the company, this role will provide extensive insight into the business world and would be a perfect introduction to the commercial sector for an applicant interested in applying and sharing their scientific knowledge. The successful applicant will concentrate on our customer in Japan, and as such might require flexibility in their working hours to have some overlap with customers. The position will be ultimately based in our offices either in Lafayette, CO, or Cambridge, UK on a hybrid basis.
Key Responsibilities
Provide scientific support by phone, email and webchat to customers requesting product guidance and/or help troubleshooting experiments with an emphasis to our customers supporting English and Japanese conversations.
Maintain up-to-date knowledge of our dynamic portfolio of products, solutions, and services
Effectively communicate (both written and oral) with interdepartmental teams
Understand product applications, challenges and strategies for good experimental design
Work with customersupport, R&D and product management as part of troubleshooting activities
Support local and international field-based teams by answering scientific inquiries
Continually strive to improve soft skills to provide an outstanding customer experience
Assist in the preparation and review of technical documents and web content for new and existing products
As a front-line representative of the company, this position will influence customer allegiance, so professionalism and courtesy are required at all times
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time.
Basic Qualifications:
MS or Ph.D. in Biological Sciences.
Fluent in Japanese or Mandarin spoken and written
1-2+ years hands-on practical experience in standard molecular and cellular biology techniques and procedures (including but not limited to qPCR, PCR, cloning, and transfection/transduction)
Preferred Qualifications:
Experience with gene editing and/or RNAi
Previous technical or customer support experience
Experience using a CRM
Excellent analytical, problem solving and interpersonal skills
Outstanding listening, verbal and written communication skills required
Attention to details essential
Ability to work effectively in a team environment
Strong self-motivation and focus
Compensation:
The base salary range for this full-time position is $70,000-$75,000. This range reflects the minimum and maximum target for a new hire in this position. The base pay actually offered to the successful candidate will take into account internal equity, work location, and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that base pay is only one part of our total compensation package and is determined within a range. This range allows for the successful candidate to have an opportunity to progress within the position and develop at our company. This base pay range does not take into account bonuses, equity, or other benefits which may be applicable and are dependent on the level and position offered.
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