Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Pay Rate: $24.30 / Hour

Uniforms and Equipment at no cost!

No Guard Card? No Problem! We can assist with obtaining a Guard Card!

Allied Universal is hiring a Safety Ambassador . The Downtown Ambassador program serves to ensure a memorable and welcoming experience for everyone visiting our vibrant city center. Ambassadors shall promote a positive downtown experience by providing enhanced hospitality and security functions throughout Downtown Orlando (DTO). Ambassadors are a reflection of the City Beautiful, and often provide the first "person-to-person" interaction visitors have within the downtown area. Acting as First Impression Specialists for DTO, and often patrolling on bike, Ambassadors must create positive, friendly, and helpful interactions with all members of the public, which may include families, residents, students, business owners, workers, concert goers, performers, shoppers, and tourists.

RESPONSIBILITIES:

Greet and engage with members of the public, including with visitors, students, workers, residents, and businesses in various settings and weather conditions
Assist visitors with wayfinding to popular destinations and venues within the City of Orlando Community Redevelopment Agency (CRA) Area
Respond to inquiries for general information from the public regarding downtown businesses (including governmental offices), libraries and educational facilities, as well as special events and programs
Circulate throughout the Zones in the CRA Area to provide a visible presence and enhance safety, with a goal of preventing crime and discouraging inappropriate behavior through activity
Provide additional presence and assistance at or around downtown events, as requested
Act as additional community eyes and ears documenting and reporting disturbances, graffiti, vandalism, and other criminal activity that may be observed
Report public maintenance issues to the CRA or City, such as downed street signs, broken/malfunctioning streetlights, and blocked sidewalks preventing access to individuals with disabilities
Document observed ordinance violations for referral to City Code Enforcement or the Orlando Police Department ("OPD"), as appropriate, depending on the nature of the violation
Provide safety escorts upon request from locations in the CRA Area to destinations within the CRA Area. Persons needing a safety escort should be able to request such an in-person guide or escort by an Ambassador via a call or text to the on-duty Supervisor or other on-duty representative of the Contractor at a publicized telephone number
Interface with businesses in the CRA Area, providing notification of important community information and events, and listening to and reporting any community related concerns
Conduct public surveys and data collection
Engage with receptive homeless individuals in order to provide general information regarding available services in the area and the locations of such services; such interactions should be documented, and such information should be made available to the specialized Outreach Ambassadors for follow up and additional outreach
Promote a clean downtown by picking up and disposing of prominent trash or litter incidental to their other Ambassador duties, and report incidents of large item trash dumping in public rights of way (such as sofas and appliances) to the City's Solid Waste Division

QUALIFICATIONS:

Possess a high school diploma or equivalent, or 5 years of verifiable work experience
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
A valid driver's license will be required for driving positions only
No experience required
Working knowledge of area geography and major downtown destinations, including government offices, community venues, stadiums, arenas as well as popular restaurants, bars, and night clubs
Proficient in riding a bicycle
Able to employ appropriate de-escalation techniques calmly and sensitively
Working knowledge of MS Office (Word, Excel, PowerPoint, Outlook)
Ability to coordinate and/or direct a variety of complex tasks and assignments simultaneously and successfully
Demonstrated ability to exercise good judgment and make sensible decisions
Effective oral and written communication skills
Ability to build strong relationships and a willingness to develop an understanding of the individual circumstances and needs of each individual
Able to gain expert level familiarity, and comply, with the CoC policies and procedures
Having flexibility to work in different schedules, including evenings and weekends, as necessary
General knowledge and training on how to conduct interactions with people in need, including the homeless
Excellent organizational skills

PREFERRED QUALIFICATIONS:

Prior security or customer service experience (one or more years is ideal)
Proficient with Mobile Technologies and Smart Devices

BENEFITS:

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401(k)plan, subject to eligibility requirements
Seven holidays annually paid at time and a half, if worked
40 hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.