Reports to: Supervisor

Home Oil Company is a fast-growing, family-owned business specializing in fuel and convenience store services, headquartered in Cowarts, Alabama. With decades of deep community roots, Home Oil is committed to delivering quality service while fostering a dynamic and supportive work environment. As a trusted name in the region, we pride ourselves on innovation, growth, and creating opportunities for our employees to thrive and advance in their careers.

A Retail Store Manager is responsible for overseeing the daily operations of a convenience store. The role involves managing staff, ensuring customer satisfaction, maintaining inventory, and meeting sales goals. Below is a detailed job description for the position:

Job Summary:
The Retail Store Manger ensures the efficient operation of the store by overseeing the management of day-to-day activities, including customer service, inventory control, staff management, and sales. This role requires strong leadership, organizational skills, and a keen understanding of retail operations.

Key Responsibilities:

• 1. Staff Management:
  • Hire, train, and supervise store employees.
  • Develop staff schedules to ensure proper coverage.
  • Monitor employee performance and provide feedback.
  • Ensure that employees adhere to company policies and safety standards.

• 2. Customer Service:
  • Provide excellent customer service by addressing customer complaints and resolving issues.
  • Ensure that store staff are friendly, approachable, and helpful.
  • Maintain a safe, clean, organized, and welcoming environment for customers and employees.

• 3. Inventory Management:
  • Monitor inventory levels and place orders to ensure stock availability.
  • Organize stock and manage the backroom to ensure quick access to inventory.
  • Oversee stock rotation to minimize product spoilage or out-of-date goods.
  • Track inventory records and manage product returns.

• 4. Sales and Financial Management:
  • Manage store budgets and ensure cost-effective operations.
  • Analyze sales data to identify trends, opportunities, and areas for improvement.
  • Implement strategies to drive sales, including promotional activities and customer loyalty programs.
  • Responsible for completing store accounting and back-office paperwork in PDI.
  • Maximize Hobo Pantry Store profitability by upselling, achieving our retail store supervisor's goals and making sure our store team is performing at its highest level.

• 5. Store Operations:
  • Ensure the store is open and closed according to the scheduled hours.
  • Monitor store cleanliness, safety, and compliance with health regulations.
  • Perform daily cash handling, including register reconciliation and managing the cash drawer.
  • Ensure security measures are in place to prevent theft or loss.

• 6. Compliance and Safety:
  • Ensure the store is compliant with local, state, and federal regulations, including health and safety standards.
  • Monitor store for any potential hazards or violations and address them promptly.
  • Ensure that the store is a safe and secure environment for both customers and employees.

• 7. Problem-Solving and Conflict Resolution:
  • Address employee or customer conflicts in a timely and effective manner.
  • Take ownership of customer complaints and resolve them to satisfaction.
  • Handle operational problems, from product shortages to equipment malfunctions.

Qualifications:

• Education: High school diploma or equivalent; a degree in business, retail management, or a related field is a plus.
• Experience: Proven experience in retail management, ideally in a convenience store or similar environment.
• Skills:
  • Strong leadership and team management skills.
  • Excellent customer service and communication abilities.
  • Ability to analyze and solve problems quickly.
  • Knowledge of basic accounting, inventory management, and sales strategies.
  • Ability to work flexible hours, including evenings, weekends, and holidays.

Physical Requirements:

• Ability to stand for long periods and lift items weighing up to 50 lbs.
• Ability to handle the physical demands of the job, including stocking shelves, cleaning, and organizing the store.

Compensation:

• Salary based on experience.
• Possible monthly bonuses based on sales performance metrics.
• Benefits, including health insurance and paid time off.

Compensation details: 43888-60000

PI69612a7993f2-29448-37234946

PDN-9e91af03-1ae4-41dd-9713-8375539310c5