Are you inspired by the idea of supporting our nation's critical infrastructure and securing communications for first responders, utilities, and transportation?
Does the prospect of joining a growing, nationally established, multi-location business and installing, configuring, and troubleshooting a variety of specialized police, fire, or utility equipment appeal to you?Are you an independent, self-motivated individual contributor also capable of rolling up your sleeves and supporting your teammates when unexpected challenges arise?
Company OverviewRACOM was established in 1972 and designs, sells, installs, and maintains all of the technologies used in the second half of the 911 response equation - from the time an emergency dispatcher answers a 911 call to the time police, fire and ambulances arrive on scene, supporting specialized phone systems, pagers, radios, and voice recorders to warning lights and sirens.
RACOM has earned its exceptional reputation for delivering the highest quality products and services over its 40+ year history. In February 2023, Eastern Communications acquired RACOM corporation, and now comprises 250 employees across 17 locations nationwide.
Job DescriptionWe are seeking a skilled and motivated RF Technician to join our team and play a crucial role in preparing law enforcement, fire, and/or utility vehicles for duty. As an RF Technician you will be responsible for installing, configuring, and maintaining a wide range of specialized equipment and systems and ensuring they meet operational requirements and safety standards. Your expertise will contribute directly to the functionality, efficiency, and safety of equipment used to serve and protect our communities.
This position is based out of Waterloo, Iowa, with the majority of work focused on supporting the Waterloo and Decorah service centers. While the primary responsibilities are local, it is recommended that the technician be prepared for short trips to support operations and training across Iowa, Wisconsin, and the Central Region as needed.

Responsibilities Include but are not limited to:

• Diagnose and repair equipment/systems.
• Respond promptly to customer needs in a positive, supportive and timely manner.
• Communicate job progress to supervisor & customer.
• Complete service orders.
• On-Call customer support

Basic Role Requirements

• Associates degree in Electronics or a related field, or several years of comparable technical experience.
• Knowledge of basic electronics.
• Excellent diagnostic and troubleshooting skills.
• Networking experience preferred.
• Experience with Microsoft Suite programs.
• Positive attitude and desire to provide outstanding customer service.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Clean driving record and valid driver's license.

Benefits We Can Offer You

• Health, dental and vision insurance
• 401k and company match
• Annual performance review and associated bonus
• Paid holidays, vacation and sick days, and parental leave
• Ongoing technical training
• Advancement opportunities
• Company-provided uniforms and safety equipment

Expected salary range does not include quarterly bonus and other benefits

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