We are seeking bilingual (Spanish and English) receptionists/operators for our newest location in Glen Oaks. Training may take place in Flushing and/or Elmhurst, with assignment to the Glen Oaks location after training. The ideal candidates can work quickly and juggle multiple tasks, but still be able to provide compassionate patient service. Metro Dermatology of NY PC is a high-volume dermatology and aesthetics practice that serves diverse communities in the Bronx, Flushing, Elmhurst, NY, and Fort Lee, NJ. Office hours are 8 am to 6 pm Monday to Friday, and Saturdays from 9 am to 1 pm. Employees work 34-40 hours/week and are expected to work at least one Saturday/month. Overtime is paid for work over 40 hours in a given week. Benefits for full time staff include partially subsidized health insurance, vision, and dental coverage, 401k or Roth retirement plan after meeting eligibility requirements,

Job requirements:

REQUIRED: Fluency in Spanish AND English
REQUIRED: Prior work experience in a medical office, or in the medical field
STRONGLY RECOMMEND THAT CANDIDATE BE FULLY VACCINATED AGAINST COVID-19, INCLUDING BOOSTER if eligible
High school diploma/GED required
PREFERRED: Prior experience with EHR or EMR sytems
Prior customer service experience preferred
Must be able to handle a fast-paced environment and prioritize tasks
Must have excellent communication, problem solving, and customer service skills
Familiarity with Microsoft Office software (Word, Excel) a plus

Job responsibilities:

Open and/or close the office (depending on schedule) -- gates, computers, lights, etc.
Greet patients upon arrival, sign them in, obtain and verify insurance information, and any other information
Maintain tidy front desk and reception area
Provide patients with intake and new patient forms, and necessary office policies and legal documents
Process co-payments for insured and payments for uninsured (self-pay) patients
Process patient records, scanning documents, updating billing records
Schedule new and follow-up appointments based on provider availability
Confirm appointments for new and follow up patients
Answer multi-line phones and handle or re-direct the caller as needed

Compensation details: 17-22 Hourly Wage

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