Process Mapping Analyst at First Horizon National Corporation in Knoxville, TN

Location: On site at Knoxville, TN., or Memphis, TN.

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

Summary:

The Process Mapping Analyst partners with business unit managers across multiple business lines to define and visualize processes, providing support for rollout of new products, policies, and systems, while fulfilling regulatory requirements. Analyzes objectives, recommends process improvements, designs business processes and drives key initiatives to support these processes. Works independently with little supervision and works directly with operations leadership and staff to observe and document detailed process maps. Acts as a leader by taking responsibility to identify and resolve issues through collaboration.

Essential Duties and Responsibilities:
Consultation and Analysis

Produces detailed process documentation that is used by operational personnel to understand relationships between various business lines and process steps and is provided to both internal and external auditors and examiners.

Documentation is accomplished through investigation of processes, understanding requirements documents, researching outstanding issues, and identifying gaps.

Drives initiatives and has responsibility for business outcomes.

Looks at the broadest possible view of an issue or challenge.

Considers impact to vendor and workflow of existing processes.

Uses analytical skills to streamline business processes.

Understands and applies limitations and unique advantages of existing enterprise capabilities.

Analyzes marketplace, industry, company and technology trends and best practices.

Designs and documents business processes to improve efficiency.

Actively listens and interprets requirements, specifications to develop basic functional designs and identify potential issues and shortfalls.

Develops solutions to business problems or new business requirements.

Creates maps of current and future processes.

Identifies financial impact of process change

Execution

Directly drives execution of initiatives.

Manages multiple initiatives effectively.

Interfaces with technical and non-technical contributors to ensure that deliverables accurately meet business line’s goals

Develops detailed plans and timelines.

Communication

Relates well with all levels of the organization and builds appropriate rapport.

Builds positive relationships with external business partners through personal integrity and through added value as evidenced in project outcomes.

Communicates with manager proactively regarding any capacity issues or opportunities

Knowledge

Understanding of business processes and functions at a high level

Awareness of regulatory environment and implications

Skills

Ability to establish a mutual understanding with team members

Can decide and act without having the total picture

Can easily pose future scenarios

Can present the unvarnished truth in an appropriate and helpful manner

Excellent verbal and written skills

Process mapping skills, utilizing applications such as Visio or Lucid Chart required

Analytical skills preferred

Abilities

Ability to read situations quickly

Ability to decompose a problem into detail

Ability to monitor and communicate detailed findings

Ability to communicate ideas, concepts and positions

Education and/or Work Experience Requirements:

Utmost commitment to quality

Strong customer orientation

Bachelor’s degree in supply chain management, industrial engineering, data science/analytics, or management information systems

Experience with mapping and improving processes

Hours:

Monday - Friday

9:00 AM - 5:00 PM

About Us:

First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

Benefit Highlights:

Medical with wellness incentives, dental, and vision

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Corporate Diversity Commitment:

We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.

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Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)