Job Description

Job Summary

Responsible for entering new prescriptions for patients, processing exceptions, making contact with physician offices and patients. Assists in Back End efforts such as picking, packing, and manifesting based on business needs.

Job Responsibilities

Provides pharmacist call back and/or patient quality assurance support.
Responsible for entering patient demographics and prescription into the data processing system.
Works with new patient/new referral imaging folder.
Loads insurance plan and coordination of benefits into the data processing system for new patient/new referrals.
Participates in the review/audit of test claims for new patient/new referral.
Handles processing of reorders and emails distribution as needed.
Responsible for image indexing, AE report filing,
Provides primary support and expertise for specialized programs such as ETT or Pharma.
Performs the job responsibilities listed for programs that require special handling or provide support for specific disease states.
Other registered and/or licensed responsibilities as judgement or necessity dictate.
Pharmacy Tech Front End is a certified and/or licensed position (based on state requirements).

About Walgreens and WBA

Walgreens (www.walgreens.com) is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170-year heritage of caring for communities. WBA’s purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation’s medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide.
The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits.
An Equal Opportunity Employer, including disability/veterans.

External Basic Qualifications

High school diploma from an accredited school or equivalent GED
Must have an active pharmacy technician license or certification as required by state Board of Pharmacy
1 year of work experience in healthcare, specialty pharmacy, PBM and/or call center settings
Experience provided customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
Basic knowledge of and skills using MS Windows, MS Office Suite and/or similar operating/software programs

Preferred Qualifications

Good verbal and written communication and interpersonal skills with the ability to communicate in a diplomatic and confidential manner.