This job is expired.
Patient Services Specialist
Patient Services Specialist
Full Job Description
JOB SUMMARY
The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification and answering phones.
ESSENTIAL FUNCTIONS OF THE ROLE
Assists with patient duties to include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments.
Assists with patient registration duties by collecting and verifying insurance information. Verifies patient demographics and enters changes into computer system. Directs patient to appropriate waiting areas.
Accepts payments for physician/clinic services according to established guidelines.
Posts payments and enters charges into computer utilizing appropriate codes.
Generates daily payment reports and verifies cash drawer against report.
Provides accurate patient, medical, financial or procedural information to patients or approved outside entities.
May be required to discuss financial arrangements with patients.
Receives and directs phone calls. Assists patients and other visitors.
Responds to routine inquiries concerning practice services, hours of operation, etc.
Ensures any patient complaints are handled appropriately.
Assists with medical records duties as requested.
KEY SUCCESS FACTORS
Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette.
Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.
Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
Ability to calm upset patients in a composed and professional demeanor.
Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
Comfortable working in a fast paced, constantly changing and stressful environment.
BENEFITS
Our competitive benefits package includes the following
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification and answering phones.
ESSENTIAL FUNCTIONS OF THE ROLE
Assists with patient duties to include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments.
Assists with patient registration duties by collecting and verifying insurance information. Verifies patient demographics and enters changes into computer system. Directs patient to appropriate waiting areas.
Accepts payments for physician/clinic services according to established guidelines.
Posts payments and enters charges into computer utilizing appropriate codes.
Generates daily payment reports and verifies cash drawer against report.
Provides accurate patient, medical, financial or procedural information to patients or approved outside entities.
May be required to discuss financial arrangements with patients.
Receives and directs phone calls. Assists patients and other visitors.
Responds to routine inquiries concerning practice services, hours of operation, etc.
Ensures any patient complaints are handled appropriately.
Assists with medical records duties as requested.
KEY SUCCESS FACTORS
Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette.
Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.
Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
Ability to calm upset patients in a composed and professional demeanor.
Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
Comfortable working in a fast paced, constantly changing and stressful environment.
BENEFITS
Our competitive benefits package includes the following
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
QUALIFICATIONS
- EDUCATION - H.S. Diploma/GED Equivalent
- EXPERIENCE - Less than 1 Year of Experience
Job Information
Job Category:
Customer Service
Spotlight
Employer
Related jobs
LPN
Healthcare Solutions Wny
We have a Full-Time opening in our busy family physician office for a Licensed Practical Nurse.Monday through Friday, NO MAJOR HOLIDAYS. Excellent customer service and nursing assessment skills are re...
Jan 10, 2025
Randolph, NY
Summer News Intern
The Spokesman-Review
Summer News Intern Reporters
Family-owned and operated, The Spokesman-Review is the largest, most utilized, and trusted news and information provider in the Inland Northwest! Our team works cohesively...
Jan 10, 2025
Spokane, WA