Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings

Responsibilities*

Advanced MiChart responsibilities
Maintain responsibility for MiChart grids
Template editor, including provider template submission & changes
Coordinate faculty schedules
Maintain Resident staffing schedules
Maintain up to date and detailed scheduling requirements for provider templates
MiChart Reporting functions; ability to run MiChart reports and analyze as needed
Oversee assigned MiChart In-Basket
High-functioning scheduler has the ability to make complex scheduling decisions and coordination across departments
Serve as lead for entire clinic to provide room allocation for urgent and routine add on clinics
Provide complex clerical support services
Forms completion including DME, FMLA and disability forms
Responding to concerns, questions, and complaints from patients
General Office Support
Prepare and distribute patient education materials and other general office functions i.e. Fax server monitoring, copy and image documents etc.
Serve as a mentor for Patient Services Assistants and Associates
Assist in onboarding new team members, providing resources to facilitate the learning of position.
Participate in team/clinical meetings
Cross coverage for PS Assistant and Associate roles

Required Qualifications*

High School Diploma or GED
3-4 years of experience
Knowledge of basic medical terminology
Prior experience performing complex scheduling
Exceptional interpersonal skills and ability to work well within a team setting
Communicates effectively
Demonstrates active listening, written, verbal and information technology skills
Ability to multi-task in a fast paced, multi-disciplinary clinical setting.
Demonstrated excellent attendance
Extensive knowledge of Microsoft Outlook
Expected to be proficient in identifying problems, seeking and implementing solutions

Desired Qualifications*

Familiarity with obtaining medical records and professional medical billing
Prior authorization experience for healthcare patients
Experience working within a large complex healthcare setting
Familiarity with UMHS electronic medical record systems
Knowledge of UMHS policies and procedures

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Union Affiliation

This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.