SHIFT:

Seeking Breakthrough Makers

The ideal candidate is someone who is customer-service oriented with high-energy!

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP's Commitment to Diversity, Equity, and Inclusion

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.

We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.


A Brief Overview

This job includes responsibilities for someone who is customer-service oriented, reliable, hardworking, able to perform multitasking and someone who possesses the ability to function independently in a fast-paced, high-energy environment.

Provides moderate level administrative support. Responsible for scheduling and providing somewhat complex information to callers. Works under some supervision. Problems are routine in nature but may involve more complex decision making than Office Assistant (entry level Admin role). Gains experience in working with order and structure, prioritizing tasks and managing resources.

What you will do

• Answer telephones, route, and screen callers, take messages, and provide routine information to callers promptly and courteously.
• Assist with patient services including scheduling appointments, check outs, sending documentation and contacting appropriate stakeholders.
• Respond to inquiries and assist stakeholders according to procedures.
• Manage charts including to prepare, organize, file, retrieve, archive charts and maintain a detailed spreadsheet of charts for referral.
• File and retrieve documents including phone messages.
• Schedule and provide administrative support for meetings, interviews, committees, conferences and calendars including travel/lodging arrangements and catering.
• Oversee and order office supplies for the department.
• Other duties and administrative support projects as assigned.

Education Qualifications

• High School Diploma / GED Required

Experience Qualifications

• At least one (1) year administrative experience in office or clinical setting Required
• At least one (1) year experience with background in scheduling patient appointments Preferred
• At least one (1) year experience of work queues Preferred
• Strong background with scheduling Preferred.
• Advanced proficiency in Epic Preferred.

Skills and Abilities

• Familiarity with medical terminology and protocols (Required proficiency)
• Familiarity with HIPAA regulations (Required proficiency)
• Basic knowledge of electronic medical record software (EPIC) (Required proficiency)
• Basic proficiency with word processing software (Microsoft Word) (Required proficiency)
• Excellent phone etiquette with the ability to collect information and manage its contents (Required proficiency)
• Strong verbal and written communications and planning skills (Required proficiency)
• Strong interpersonal skills (Required proficiency)
• Strong organizational skills (Required proficiency)
• Solid time management skills (Required proficiency)
• Experience in conflict resolution (Required proficiency)
• Ability to maintain confidentiality and professionalism with strong attention to detail (Required proficiency)
• Ability to work independently within established guidelines (Required proficiency)
• Ability to work with and relate to people at all levels (Required proficiency)
• Communication, organization and planning skills (Required proficiency)
• Ability to collect information and manage its content (Required proficiency)
• Provides customer service and attention to detail on all requests (Required proficiency)

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more.

Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.

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