JOB RESPONSIBILITIES: 

• Subject matter expert (SME) in ARM (Asset Resource Management), Contractor Portal, Looker, ARM Scheduler, and Construction Quality Assurance (CQA) with strong problem-solving skills related to contractors and SCG’s systems. This role will support external users and contractors in addressing these challenges.
  • Create training documents to be utilized by external users for ARM, Contractor Portal, Looker, ARM Scheduler, and CQA.
  • Testing system enhancements and documenting tickets for external users within these systems: ARM, Contractor Portal, Looker, ARM Scheduler, and CQA.
  • Quality check on completed paperwork by the contractors; meters pushing over to systems once as-build by our contractors to alleviate skip meters and lost meters
  •  Identify gaps where meters are not captured correctly in all SCG systems by identifying bottlenecks that could potentially delay getting service to customers and payment to the contractors
  • Compile & analyze main and service status reports for each AGL/CGC Pipeline Contractor weekly. Validate all unnecessary WR’s are canceled within our systems, maintain all WR’s are built timely, identify trends and areas needing attention to meet customer needs.
  • Builds and develops various reports from ARM Work queue to audit and better illustrate external Contractor performance
• Participates in meetings with contractors and takes active role in reviewing contractor performance – 
• Collaborates with other departments (Sales, Engineering, Project Support, GIS, Customer Experience, etc.) to ensure timely completion and accuracy of new business assets
•  Research customer & contractor complaints to identify root cause of issue.  Present findings and “lessons learned” to immediate supervision for review
•  Audit commitments made to customers by internal on-boarding team and pipeline contractors then follow up with all parties to make sure commitments are honored. Recommend process flow changes to streamline the process and improve Customer Experience.
• Coordinate with internal onboarding team members, including Sales, Engineering, Project Support, GIS, and Customer Experience, to address and resolve bottlenecks that could lead to customer delays.

JOB REQUIREMENTS:  

Required:  

• High School Diploma or GED
• 5+ years of gas utility experience
  • Microsoft Excel Intermediate Proficiency

 Specific Skills & Knowledge:

 Required: 

• Microsoft Word Intermediate Proficiency
• Microsoft PowerPoint Intermediate Proficiency
• Power BI Intermediate Proficiency
• SharePoint Intermediate Proficiency
• Onboarding & Contractor Scheduling Tool Intermediate Proficiency
• Problem Solving
• ARM Contractor (worked extensively)
• Looker Contractor (worked extensively)
• CQA Contractor (worked extensively)
• Contractor Portal Contractor (worked extensively)
• Ability to Communicate with all levels of the organization