The Medical Practice Assistant will be responsible for the clinical administrative needs in the population health, innovative delivery department. They will collaborate and communicate with the health care teams to provide information to patients and caregivers to fully utilize and benefit from the clinical services. They will support the needs of the Innovative Delivery Programs including Population Health at Home, Remote Patient Monitoring, Complex and Transitional Care, and other population health programs/ initiatives as needed.

1. 1. 1. Facilitates patient identification, screening, and enrollment for program eligibility.
      2. Monitors, manages, and addresses clinical pools and documents events in patients' digital health record, escalates as appropriate.
      3. Support vital sign alerts.
      4. Collaborates with post-acute networks, community organizations, and vendors to facilitate care plan.
      5. Facilitates scheduling of imaging and laboratory testing.
      6. Help support care coordination, patient care needs, and navigation.
      7. Performs prior authorizations, medication refill requests, and pharmacy calls.
      8. Communicates with patients on test results at the providers discretion.
      9. Collaborates with health care team.
      10. Reinforces providers post visit instructions and serves as a resource for patients and caregivers as it relates to their scope of practice.
      11. Patient and caregiver education.
      12. Maintains privacy and confidentiality for all patients.
      13. Regularly attends in-services to further develop position and department.

Medical Assistant

0-2 years required

3-5 years preferred

MA Certification

HS Diploma

MA Certification/ BLS