The Medical Assistant/Referral Representative works under general supervision and is responsible for processing all outside referrals to the office, as well as any coordination of treatment to the hospital and ancillary services. Maintains accurate records, notifies all concerned parties about the status of pending authorizations in order to facilitate treatment for patients. Functions as Check-Out Receptionist and provides back up support to the front office. Also fills in and performs various patient-specific job duties. Must have knowledge of each clinical task assigned. Must keep updated on any changes made within the Medical Assistant scope of practice. May be requested to float between departments and periodically travel. Process all outside referrals including HMO and PPO, maintaining accurate records, and notifying all concerned parties of the outcome as required.

Required Skills

• Knowledge of computer keyboard and 10 key touch, ability to type at lest 40 words per minute.
• Strong computer skills (data entry and typing).
• Demonstrates excellent telephone management skills.
• Ability to independently identify and solve problems.
• Detailed oriented.
• Excellent customer and interpersonal skills; strong liaison, strong clinical skills
• Strong verbal and written skills; fluent in English.
• Knowledge of medical terminology, infection control and patient safety measures.
• Adaptability and accuracy.
• Must have good visual acuity and motor coordination.
• Basic math skills and ability to handle cash transactions.
• Honest, dependable, and conscientious.
• Knowledge of Electronic Health Record (EHR) computerized practice management and other record keeping systems.
• Ability to maintain composure when confronted with fast paced situations, excellent communication skills
• Ability to work in an environment involving a high level of activity and a variety of positions.

Required Experience

Required:

• High school diploma or equivalent and graduation certificate from an accredited Medical Assistant program, or, in circumstances of a practice acquisition, a competency validation must be completed by a PIH Health supervising physician whose practice we are acquiring
• Current BLS from the American Heart Association
• Minimum six (6) months of front and back medical office experience required two (2) years of front and back medical office experience preferred.
• Previous experience with ICD-& CPT coding systems
• Knowledge of medical terminology
• Must possess a valid California Driver's License if hiring into Medical Assistant Float Pool
• Bilingual, Spanish or Korean