Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed.

This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others.

Come join the Costco Wholesale IT family. Costco IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees.

As a member of the IT Management Team, you are responsible for managing, developing, and leading a team of employees. Your role includes leading the specific functional responsibilities of your team, which involves overseeing team performance and deliverables. However, your role as a leader within our organization requires more than the management of resources and day-to-day operations. As a steward of the company, you are charged with the development and execution of your team’s strategic vision and plan and ensuring that your team’s actions align with the larger goals of the company and the IT Division

Point of Sale Development is responsible for system changes in our Warehouse Point of Sale systems. Responsibilities include managing and deploying OS & Software changes for both distributed servers and applications in our warehouse as well as centralized cloud based services and applications. This team uses both external and internal development teams for enhancements as well as system administration and configuration of COTS packages.

The Point of Sale Development team also manages several vendors to provide enhancements and 3rd level support and maintenance of our systems. This requires contract updates, schedules, stakeholder presentations, backlog reviews, software enhancements, software maintenance, software migrations, support follow up, escalations, performance metrics, billing, disputes, and reviews.

As the primary conduit between your employees and upper leadership, your role in communicating and modeling the values and guiding principles of our company culture is of vital importance. All members of IT Management should strive to consciously and consistently foster a culture of engagement, trust, and “open door” communication.

If you want to be a part of one of the worldwide BEST companies “to work for”, simply apply and let your career be reimagined.

ROLE

● INTEGRITY: When achieving benchmarks and goals, use methods/strategies that are consistent with the Code of Ethics and the Standard of Ethics for Managers and Supervisors. Always leads by example. Appropriately handles employee concerns and follows through to resolution.

● MEMBER SERVICE: Provides and ensures staff provides an exceptional member experience. Participates in triage of major issues and assists with escalations to ensure POS systems are available to members at all warehouses in the US and Canada.

● ADMINISTRATION: Ensures proper department coverage (writing schedule and break aids if needed). Understands department and service budgets. Ability to research and explain budget variances and disputes for service. Understands requirements for IT hourly employees including on call, training, and scheduling hourly requirements.

● MANAGING PERFORMANCE: Coaches and mentors employees to provide support and guidance. Has regular open and honest conversations with employees to discuss work performance and career development. Identifies learning opportunities to strengthen employee knowledge, skills, and ability. Sets objectives, discusses personal and department goals and follows up to assess performance

● COMMUNICATION: Regularly shares information with employees via meetings and one-on-one conversations. Successfully navigates difficult conversations with employees, members, and suppliers. Listens, expresses empathy and adapts to get points across. Addresses issues immediately to ensure a timely resolution and to avoid escalating the situation. Consistently demonstrates business knowledge during interactions with senior management. Communicates technical issues to senior leadership for awareness and escalation if needed.

● SELF-MANAGEMENT: Demonstrates sound judgment, taking a partner when necessary. Ability to maintain self-control in the face of hostility or provocation or in intense, hectic situations. Able to handle high-stress situations and make decisions confidently and quickly.

● INCLUSION: Encourages different approaches and ideas to work and to accomplish goals. Seeks employee input. Take the time to get to know or reach out to candidates who show potential that may not come forward on their own. Ensuring a workplace where everyone feels they can be themselves and their opinions are valued.

● COMPLIANCE AND SAFETY: Takes measures to ensure employee and member information is kept confidential and adheres to IS security policy.

● Takes special attention to the unique compliance requirements of a POS system.

● Owner of numerous SOX & PCI controls regarding the function and control of POS Systems.

● Reviews and signs daily, monthly, and quarterly audits of all controls.

● Participates in internal and external audits for both SOX and PCI.

● Develops and maintains positive working relationships with IS and business stakeholders.

● This is a full-time management/leadership position (45+ hours per week).

REQUIRED

● 5+ years of Point of Sale Leadership and experience developing Point of Sale software and systems

● Experienced in Point of Sale (POS) systems and integration of payment, pricing, tax, accounting, reconciliation, loyalty, returns, membership, promotions, and orders

● Development and implementation experience with microservice framework and cloud native applications

● Understanding of CI/CD pipelines, containerization, network security and user access management (IAM)

● Development experience in Java and/or JavaScript web frameworks using Spring Boot, Node.js, Vue.js etc.

● Knowledge of data models and database technologies like MongoDB, PostgreSQL or MySQL

● Management experience in implementation of high available, redundant and scalable solutions

● Proven ability to effectively manage and deliver high priority initiatives and projects

● Demonstrated ability to manage vendors, contracts, budgets, and disputes

● Experience with maintaining SOX and/or PCI Compliance controls

● Available to work evenings, weekends, and holidays when required

● HIPAA Training and Supervisors Orientation (within 30 days of hire); Leadership Development 101 (within one year); Costco Pay Policies (within 90 days of promotion)

We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.

Costco is committed to a diverse and inclusive workplace. Costco is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to IT-Recruiting@costco.com

If hired, you will be required to provide proof of authorization to work in the United States. Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H1-B visas.

REQUIRED

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