Manager - IT Global eCommerce Sustained Engineering & Support at Costco in Issaquah, WA

Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed. As proof, Costco ranks eighth in Forbes “World’s Best Employers”.

This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others.

Come join the Costco Wholesale IT family. Costco IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees.

As a member of the IT Management Team, you are responsible for managing, developing, and leading a team of employees. Your role includes leading the specific functional responsibilities of your team, which involves overseeing team performance and deliverables. As a steward of the company, you are charged with the development and execution of your team’s strategic vision and plan and ensuring that your team’s actions align with the larger goals of the company and the IT Division.

The IT International eCommerce Sustained Engineering and Support teams work around the clock to ensure maximum uptime and reliability of web and mobile eCommerce platforms for Costco in the international space. In addition to core leadership responsibilities, the Manager of this globally distributed team will ensure the team’s strategies and efforts are aligned with business goals, initiatives, and KPIs. Qualified candidates will have a strong sense of urgency and a track record of successful deliveries. They will be particularly skilled in the areas of partnership, negotiation, influence, vendor management, team leadership, and strategic thinking.

As the primary conduit between your employees and upper leadership, your role in communicating and modeling the values and guiding principles of our company culture is of vital importance. All members of IT Management should strive to consciously and consistently foster a culture of engagement, trust, and “open door” communication.

If you want to be a part of one of the worldwide BEST companies “to work for”, simply apply and let your career be reimagined.

ROLE

● INTEGRITY: When achieving benchmarks and goals, use methods/strategies that are consistent with the Code of Ethics and the Standard of Ethics for Managers and Supervisors. Always leads by example. Appropriately handles employee concerns and follows through to resolution.

● MEMBER SERVICE: Provides and ensures staff provides an exceptional member experience.

● ADMINISTRATION: Ensures proper department coverage (writing schedule and break aids if needed). Understands department budget, able to research and explain budget variances.

● MANAGING PERFORMANCE: Coaches and mentors employees to provide support and guidance. Has regular open and honest conversations with employees to discuss work performance and career development. Identifies learning opportunities to strengthen employee knowledge, skill and ability.

● COMMUNICATION: Regularly shares information with employees via meetings and one-on-one conversations. Successfully navigates difficult conversations with employees, members, and suppliers. Listens, expresses empathy and adapts to get points across. Addresses issues immediately to ensure a timely resolution and to avoid escalating the situation. Consistently demonstrates business knowledge during interactions with senior management.

● SELF-MANAGEMENT: Demonstrates sound judgment, taking a partner when necessary. Ability to maintain self-control in the face of hostility or provocation or in intense, hectic situations.

● INCLUSION: Encourages different approaches and ideas to work and to accomplish goals. Seeks employee input. Takes the time to get to know or reach out to candidates who show potential that may not come forward on their own.

● COMPLIANCE AND SAFETY: Takes measures to ensure employee and member information is kept confidential and adheres to IS security policy.

● Leads the efficient and high-quality execution of the department’s incident, problem, and knowledge management processes aligned with industry best practices and process frameworks, such as ITIL.

● Collaborates with external vendors and service providers to ensure timely and effective resolution of issues.

● Acts promptly during critical incidents to minimize downtime and coordinate with relevant stakeholders as necessary.

● Manages ecommerce-related user and system administration responsibilities for all international markets.

● Owns the overall design and execution of the department’s Support Model and associated 24/7 daily operations.

● Manages and guides a specialized team of object-oriented programmers responsible for delivering digital solutions to multiple international markets on fluid timelines using various languages and tools.

● Leads the identification, prioritization, technical development and delivery of features and/or bugs aligned with department long-term roadmaps, goals, and objectives.

● Partners closely with Business, Development, Technical Operations and Quality Assurance to execute the successful, smooth, and regular deployment of production code against high department standards.

● Translates strategy into real outcomes, focusing on delivering incremental value, capabilities, and continuous improvement.

● Defines, measures, publishes, reviews, and acts on key performance indicators and areas of improvement.

● Ensures comprehensive documentation of IT systems, processes, and procedures for reference and training purposes.

● Encourages and models a culture of continual learning and professional development through coaching, mentorship, and overall career development activities.

● This is a full-time management/leadership position (45+ hours per week).

REQUIRED

● 5+ years’ experience leading eCommerce, International, or other IT software development/ support teams.

● Experience with ITSM processes (incident, problem, change), such as within an industry-recognized framework like ITIL.

● Excellent organizational and planning skills with a proven track record for building successful strategic and tactical plans.

● Strong interpersonal and negotiation skills; able to effectively gain agreement from and work with people at all levels.

● Demonstrated ability to make sound decisions in an environment with frequent change.

● Strong leadership, team-building, and professional development skills.

● Self-motivated, ambitious, and independent contributor with strong analytical and problem-solving skills.

● Strong work ethic, extreme responsiveness, and sense of urgency.

● Able to support off hours work as required, including weekends, holidays, and 24/7 on call responsibilities.

● Must be able to travel internationally and align work hours to accommodate global time zone differences as needed.

● HIPAA Training and Supervisors Orientation (within 30 days of hire); Leadership Development 101 (within one year); Costco Pay Policies (within 90 days of promotion).

We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.

Costco is committed to a diverse and inclusive workplace. Costco is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to IT-Recruiting@costco.com

If hired, you will be required to provide proof of authorization to work in the United States. Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H1-B visas.

REQUIRED

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