Manager, Creative Program Manager - Brand
The Capital One Brand team is responsible for making Capital One and its products easy to recognize, remember, and choose. We do this by empowering teams across the enterprise to deliver a cohesive and powerful brand experience - to our associates, customers, prospects and the community at large. The Creative Program Manager will help shape and position the creative process and assist in the delivery of campaigns, activations, and additional projects through project management best practices and resources.
What you'll do
Own creative program management for your assigned partner groups.
Manage the intake, prioritization and backlog process at the program level
Own interaction model discovery and manage roles and responsibilities for the program
Develop and maintain formal process documentation
Create program timelines and schedules to help with management of resources and capacity; will project manage projects as needed
Collaborate with leaders and line of business partners.
Develop and own communication processes and ceremonies in partnership with executive and group creative directors
Collect data and deliver reporting to senior leadership on project trends and to forecast resource needs
Exhibit outstanding influencing and communication skills to effectively drive project/program efforts
Evolve and continuously evaluate processes.
Identify tools and processes to move strategy of program forward; drive organizational consistency when applicable
Compile program feedback through retrospective and other means; implement process improvements
Lead a team of highly skilled creative project managers.
Manage a team of project managers supporting their specific lines of business within the program
Coach and develop your direct reports to elevate their work, for themselves and their partners
Manage escalations and resolve impediments
Who you are
You want to be an EVIDENCE-BASED MARKETER who...
As an INDIVIDUAL:
Your curiosity is endless. There's always something else to learn.
You're flexible and not afraid of change-in fact you welcome the challenge.
You share your point of view, but seek out what might be missing and listen.
You have big ideas and know the best ones are driven by proof, persistence and patience.
You're a storyteller. You simplify the complex and compel your audience to act.
You know how to enjoy yourself. While fun isn't mandatory, it certainly seems to follow you.
You care-about the work, your team and the customers you serve.
As a LEADER:
You value authenticity over perfection. You lead with empathy, vulnerability and honesty.
You deeply invest in understanding the humans around you.
You say what needs to be said and work hard to find the right words.
You're an expert. You also know when you're not and need to find one.
You use all this - to make things happen, create amazing work and inspire others.
Basic qualifications:
Bachelor's Degree or Military Experience
At least 4 years of Project Management experience
At least 4 years of experience with project management software or tools
At least 2 years of people management experience
Preferred Qualifications:
At least 5 years of Project Management experience
At least 3 years managing projects for in-house creative, marketing, or agency teams
At least 2 years of experience with Workfront
Proficiency in Google Suite
Ability to self-manage and escalate potential roadblocks with confidence
Strong written and verbal communication skills with exceptional analytical and problem solving skills
Experience in resource and task management with the ability to explore solution-oriented approaches based on project-specific needs
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
New York City (Hybrid On-Site): $147,800 - $168,700 for Manager, BrandCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).