Additional Information About the Role

Do you possess excellent customer service skills? Christian Hospital and NorthWest Healthcare is seeking a Concierge Lead to join their team.

Full-time 40 hours per week
Monday - Friday
Shift times will vary but will be 8.5 hours in length
Rotating weekends shifts will vary

Overview

Christian Hospital has been serving St. Louis and the surrounding metro areas since 1903. U.S. News & World Report ranks Christian Hospital No. 5 in St. Louis for overall clinical excellence and No. 9 in Missouri, which puts us in the top 6% of all hospitals in the state!

The U.S. News adult methodology ranks clinical specialties and rates common care procedures and conditions. Christian was nationally ranked as “high performing” in the clinical specialty of geriatrics and in the following seven of 21 common procedures and conditions: heart attack, heart failure, kidney failure, diabetes, COPD, pneumonia and stroke. High performing in a specialty means we were in the top 10% nationally of all evaluated hospitals for that specialty or procedure and condition.

Northwest HealthCare, six miles west of Christian, offers 24- hour emergency care, the Sleep Disorders Center and a variety of outpatient diagnostic and imaging services.

The Service Excellence and Diversity Department coordinates and oversees the Guest Services at the Hospital, including patient transportation. Oversees all aspects of the hospital's guest relations, patient transport, concierge services, serves as a liaison between families, patients, and guests.

Preferred Qualifications

Role Purpose

Oversees the daily assignment of concierge staff to ensure all Barnes Jewish Hospital service lines receive adequate and consistent coverage. Provides database management and tracking of concierge statistics. Oversees and directs new concierge training program. Develops and maintains excellent relationships with internal stakeholders and external volunteers. Provide administrative support to the management staff and the initiatives of the department.

Responsibilities

Coordinates VIP process by integrating activities and communication to administration, nursing leadership and Foundation. Maintains data base for daily activity of services provided.

Creates staff, department and external customer awareness of the functions and services of Concierge department by facilitating presentations for BJH and WU.

Maintains lodging lists, updates for any changes to property, establishes excellent relationships with hotel sales people. Checks for hotel availability, collects room night activity from each property and maintains data base of all information.

Directs the daily operation of the assigned concierge office to include ensuring daily tasks are completed by concierge, Meet and Greets are assigned, new admit patients are rounded on, and there is adequate office coverage.

Responsible for oversight of the Concierge program including, development of orientation, conducting training of current and new Concierge staff, and continued mentoring of Concierge staff for process and performance approval.

Minimum Requirements

Education

High School Diploma or GED

Experience

5-10 years

Preferred Requirements

Education

Associate's Degree

Supervisor Experience

No Experience

Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
Disability insurance* paid for by BJC
Pension Plan*/403(b) Plan funded by BJC
401(k) plan with BJC match
Tuition Assistance available on first day
BJC Institute for Learning and Development
Health Care and Dependent Care Flexible Spending Accounts
Paid Time Off benefit combines vacation, sick days, holidays and personal time
Adoption assistance

To learn more, go to www.bjctotalrewards.com/Benefits

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer