OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual's global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company's solution at www.onesourcevirtual.com.
Position Summary/Objective
The Knowledge Coordinator supports organization-wide knowledge sharing, so that the organization's know-how, information and experience is shared inside and (as appropriate) outside the organization. The knowledge Coordinator is responsible for maintaining the Service Delivery knowledgebase and works closely with the Learning & Development team to support training efforts and execute Knowledge Management process activities.
Essential Functions/Duties/Responsibilities
- Prepare and maintain knowledge articles for internal and external use either directly or through network of subject matter experts
- Stay abreast on organizational subject matter such as processes, standard operating procedures, and policies and manage updates to knowledge management system
- Demonstrate and maintain an understanding of Service Delivery activities and knowledge management tools
- Perform gap analyses to identify knowledge needs and implement enhancements. Partner with internal stakeholders to capture knowledge
- Approve knowledge submissions for business unit(s) and Respond to knowledge feedback. Build and maintain tools through which knowledge is collected, stored, and shared.
- Monitor and evaluate the knowledge sharing program to ensure the quality and the quantity of knowledge meets expectations and needs of internal and external communities
- Advocate knowledge management use and contributions within and across functional areas
- Report on use of knowledge and other related performance metrics and Request Changes and additions to the knowledge management system in support of business operations
- Work with other Knowledge Coordinators to review and audit/self-assess the knowledge management process and its techniques and methods
- Assist in establishing and improving the processes related to management of knowledge within and across operations teams
- Partner with Learning & Development to ensure knowledge content is accessible
- Provide input into OSV's knowledge management strategy and perform special projects, as assigned
Competencies
- Ability to excel in a high-energy, fast-paced environment
- Exceptional interpersonal skills allowing for clear, concise written and verbal communication with internal and external groups
- Strong written and grammatical skills
- Attention to detail and organizational skills
- Ability to managed deadlines and multiple deliverables simultaneously
Supervisory Responsibility
This role does not have supervisory responsibilities.
Qualifications and Experience
- High School Diploma or equivalent
- 2-3 years of prior experience with documentation and/or training, preferably in an outsourcing environment
- Proficiency in Microsoft Office (Word, Excel, Outlook) and SharePoint
Preferred Skills
- Working knowledge of BPaaS and/or Workday service delivery
- Experience with Salesforce
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
#LI-REMOTE
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.