Job#: 2060183

Job Description:

Apex Systems, a World-Class Technology Solutions Provider, is currently hiring for a Junior Business Application Support Specialist to join a remote Digital Banking Support & Operations Team. Ideal candidates will have the experience below; please note only qualified candidates will be contacted.

Position: Junior Business Application Support Specialist

Duration: 6-18 month W2 contract with high potential for FTE conversion

Rate Range: TBD, expecting W2 $30-40/hr on contract

Location: Remote in the US, team works CST/EST hours

Job Summary:

• This position serves as a point of contact for all incoming application requests, incidents, or problems within the scope of the department, largely related to money movement within a digital banking platform.
• Responsible for providing application support to business users inclusive of investigating data discrepancies, reviewing application errors, troubleshooting integration points from upstream and downstream systems, and interacts with vendors when required.
• Monitors application performance and proactively identify issues.
• Performs root cause analysis to identify errors and problematic trends to help determine solutions and improve application functionality
• Review Excel reports, logs and API errors as well as use event monitoring tools like Dynatrace and Splunk
• Documents all required fields for incident or issue tracking and adheres to the Banks standards for ticket entry, incident resolution, and problem management escalation procedures.
• Manages and resolves technical issues while providing excellent customer service.
• Team environment providing support to various other teams.
• Rotate on call support every 4-6 weeks

Required Skills:

• Looking for an IT role to grow and expand your skillset, leading to career growth
• Strong analytical mindset and problem solving skills who is eager to learn and thrives in a fast-paced environment
• Strong communication (written and verbal) skills are a must. Able to interact with all levels.
• Experience in a customer facing support/operation team within a bank.
• Understands what types of issues a support team can see.
• Ability to explain technical problems to business executives
• Basic Excel reporting skills

Preferred Skills:

• 1+ year of application support within a digital banking group
• Knowledge of money movement (ACH, wires, real time payments, etc.)
• Experience working with external vendors (Fiserv, Q2, Jack Henry, etc)
• API and SQL experience

Apex Benefits Overview

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a retirement plan (401k or local country equivalent) program. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.