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For more information about our benefits, see below!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
What do our IT Business Partners do?
This role is a key IT role that is embedded within the business, understands both the strategic objectives and current challenges, and works within the organizational structure of IT to ensure these needs are satisfied. Both a relationship builder and a problem solver, the ITBP seeks to develop an environment of mutual trust and respect, while reinforcing the notion of IT as a strategic partner to the organization.
Responsibilities include but are not limited to the following:
- Strategic Business Partnership
- Work closely with the CIO and lines of business and functions to align IT strategy and delivery to business strategy and operational needs
- Synthesize business strategy, technology translation, demand pipeline, focused on near and longer term IT priorities for the business
- Manage capital forecast; build consensus across business stakeholders to enable effective investment pipeline management.
- Support customer with business cost estimates and business case development; maximize ROI
- Conduct monthly or quarterly delivery reviews with executive leadership (program and operational tailored by LOB)
- Develop, maintain and continually enhance a communications and messaging strategy - and approval process - across Executives & Key stakeholders.
- Partner with IT leaders in an endeavor to establish consistent use of internal informational tools across teams.
- Manage customer expectations and perceptions in order to optimize customer satisfaction. Act as a key escalation point for customers regarding IT issues that have a high operational impact.
- Hold regular IT strategy, execution & service review meetings with customers (by line of business or function) to review overall IT alignment to business needs. Collaborate with other IT Business Partners to develop key messages and drive consistency in methods of reporting out to the business.
- Program Delivery
- Direct cross-functional teams to generate & execute technology roadmaps.
- Align teams and resources to successfully deliver strategic programs. Delivering upon key programs such as M&A, \"Best of Breed\