JOB SCOPE

Responsible for troubleshooting, support and maintenance of network elements and connections required to support Charter's revenue generating networks. Work to provide enterprise-wide tiered support on Voice, Internet, Video, Core distribution, Spectrum Enterprise, and access network elements and connections as needed.

Under moderate supervision, responsible for the delivery of high quality off-air, satellite, and digital transport signals to the outside plant (point of demarcation from ISP facilities) utilizing, maintaining and installing a variety of optical and electrical interfaces including but not limited to coaxial cable, fiber optic transmission, and Ethernet cable. Includes the installation, construction, operation and break-fix remediation, with root cause analysis of all equipment, including Critical Infrastructure, associated with the Headend (HE) and data centers. On-call rotation required.

DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience
Adhere to the ISP Playbook and business objectives, reinforcing ISP business principles.
Actively and consistently support all efforts to simplify and enhance the customer experience.
Monitor services for quality delivery assurance.
Operate and understand ISP test equipment to verify optimum performance is being achieved
Maintain a clean, safe work environment / headend.
Maintain awareness of network activities affecting local elements.
Provide engineering and operational support for new or existing technologies. Perform troubleshooting and assist with network resolution.
Install, configure, and operate legacy or new headend equipment.
Follow "Did I?" Checklist and Perform daily checks to ensure HE functionality.
Install Ethernet cabling - follow proper engineering practices for the preparation, routing and termination of CAT 5 and/or CAT 6 cabling and RFC Testing.
Install coaxial cabling - follow proper engineering practices for the preparation, routing and termination of coax and mini-coax applications.
Install fiber cabling - follow proper engineering practices for the preparation, routing and termination of various types of fiber connectors in both multi-mode and single mode applications.
Install, align and troubleshoot earth station feed assemblies, if applicable.
Troubleshoot and maintain various types of off-air antennas for VHF, UHF, and 8VSB television and radio reception signals, including AM/FM radio reception.
Install, test and maintain DWDM optical passive devices including patch panels, optical couplers, mux/demux and filters utilizing appropriate optical connector handling and cleaning procedures.
Install, maintain, and perform testing and required documentation of emergency alert systems.
Adhere to industry specific local, state, and federal regulations, as applicable.
Maintain required logs, records and other documentation in compliance with company and FCC (Federal Communications Commission) technical requirements.
Perform HE and facility inspections; Ensure all cabling, equipment installation, power and cooling is in compliance with corporate standards.
Perform all daily, weekly, monthly and quarterly testing and logging as outlined by ISP Playbook.
Not limited to performing analog and digital channel level measurement and quality testing, testing equipment and quality of signal throughout the network.
Create, submit, and implement approved methods of procedure and Change Management Requests.
Develops and implements network enhancements.
Support testing of backup power systems - to include generators, (UPS) uninterruptible power supplies and DC plant.
Able to use advanced troubleshooting tools and software packages.
Work on projects / systems / issues of moderate to medium complexity surrounding network planning, configuration and optimization.
Know, understand and follow company policies.
Perform other duties as assigned.

BASIC / MINIMUM QUALIFICATIONS

Bachelor's degree in Electronics/Technology or Sciences or equivalent work experience preferred
Valid Certifications from the Society of Cable Telecommunication Engineers (SCTE) BFTS and BDS which will be required to be obtained within 6 months from date of employment for all external candidates and internal candidates outside of Network Operations
Minimum of four (4) years of headend technician or electronics / network implementation work experience

ADDITIONAL JOB QUALIFICATIONS

Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Must demonstrate the ability to adapt and change to ensure the successes of the business
Ability to drive Company vehicle in a safe and responsible manner
Ability to use personal computer, software applications, handheld communication devices and applications
Ability to differentiate between different sizes and colors of wires
Ability to work with small components and wires to make cable connections within tight spaces by bending, reaching and twisting
Ability to use the following hand tools: electric drills, hammers, wrenches, screwdrivers
Ability to safely use weight-bearing equipment (such as ladders) within the maximum limitations of that equipment)
Ability to read system layouts from blue prints and system maps to accurately measure distances, using tapes or other measuring devices
Ability to operate appropriate computer or test equipment associated with position
Ability to prioritize and organize effectively and work independently
Knowledge of basic mathematics and electronics
Knowledge of Hybrid Fiber Coax (HFC) and DOCSIS/CMTS
Knowledge of Transport Technologies CWDM, DWDM, SONET, T1, Ethernet and wireless technologies
Knowledge of critical systems elements including but not limited to HVAC, Powering and Generators
Knowledge of Critical Systems
Knowledge of RF and IP technologies
Knowledge of Video Networking, IP and DOCSIS
Knowledge of HFC design and operational experience
Knowledge of optical test equipment (such as OTDR, Optical Spectrum Analyzer, Fiber Light
Identifier, Optical Fiber Scope and Optical Power Meter)
Valid driver's license with satisfactory driving record within Company required standards

PREFERRED QUALIFICATIONS

Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including ladders and fully loaded tool belts
Ability to perform job from high places (roofs)
Knowledge of company products and services
Knowledge of National Electric Code and National Electric Safety Code
Knowledge of redesign and measuring voltage wiring; advanced splicing skills bench sweep, and spectrum analyzer
Basic understanding of video networking, IP networking, DOCSIS, SDV, VOD, and linear
Knowledge of Hybrid Fiber Coax and DOCSIS/CMTS
Knowledge of Transport Technologies CWDM, DWDM, SONET, T1, Ethernet and wireless technologies
Knowledge of critical systems elements including but not limited to HVAC, DC/AC-Powering and Standby Generators
Knowledge of Microwave CARS band and IP transport radios and their performance
Fundamentals of Transport Technologies
Valid certifications pertaining to critical facility infrastructure and Optical Transport

WORKING CONDITIONS

Work in a 24x7, fast paced environment
Exposure to continuous moderate noise
Work and travel in inclement weather
Work all hours' day or night
Work performed near power facilities and electricity

PHYSICAL AND MENTAL REQUIREMENTS

Ability to work while standing 50 - 70% of the time
Ability to safely lift up to 50lbs. individually or with assistance
Ability to work in high stress, fast paced environment
Perform other duties as assigned.

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EIP320 2025-50553 2025

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A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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