Infrastructure Engineer - IT Merchandising Platforms at Costco in Plano, TX

Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed. As proof, Costco ranks seventh in Forbes “World’s Best Employers”.

This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others.

Infrastructure Engineers are responsible for providing a reliable, flexible, scalable, secure, and efficient IT infrastructure to meet current and future organizational needs. They have deep knowledge and hands-on experience in enterprise-wide platforms, and solve technical problems while working on technology initiatives. Infrastructure Engineers have strong architectural, leadership, and technical skills. They ensure delivery of high-quality artifacts, define standards and configuration for the IT infrastructure, and ensure adherence to these standards. Infrastructure Engineers interact in a highly effective manner with other team members and management, drive innovation, and influence delivery and performance.

The IT Merchandise Azure Infrastructure Engineer is responsible for monitoring, supporting, and maintaining the overall Costco Merchandising Azure non-prod and production ecosystems focusing on the health and operational functionality of the environments. This role is also responsible for ensuring the governance, security, and compliance of the platforms and that they are in alignment with Costco policies, operational standards, regulations, and industry frameworks. This is a highly collaborative team within Merchandising that will direct the investigation, response, and recovery from business production incidents, using automated system solutions to ensure minimal disruption to our members and our business.

If you want to be a part of one of the worldwide BEST companies “to work for”, simply apply and let your career be reimagined.

ROLE

● Leads/Collaborates the technical evaluation of all hardware and infrastructure and makes recommendations, sources quotes, and the preparation of paperwork.

● Designs and implements solutions to meet business needs while developing and enforcing system and security standards.

● Builds prototypes of potential features.

● Creates conceptual and detailed technical design documents and standards.

● Enhances automation of systems and platforms and identifies opportunities for streamlining and continuous process improvement.

● Contributes, interprets, and communicates enterprise, technical, project, and operational strategies to the team.

● Develops team vision to drive new capabilities against a published roadmap, in conjunction with management.

● Ensures that proposed and existing systems are aligned with organizational standards, goals, and objectives.

● Formulates and directs activities that align short term goals and long-term initiatives while providing accurate and timely estimates (work breakdown schedules).

● Works with teams, management, and stakeholders to conceptualize, design, build, test, and release products.

● Analyzes user and project requirements for solutions.

● Supports Merchandising internal users on production and non-production systems.

● Develops a comprehensive understanding of the application infrastructure within the Merchandising environment and how they impact member experience, performance, stability, and quality, through documentation and mentoring.

● Executes and supervises installation of Merchandising IT equipment and infrastructure systems in non-prod and production.

● Contributes to the development, testing, evaluation, and design of future systems and growth, including defining support models and workflows, and creating and maintaining supporting documentation.

● Analyzes, plans, coordinates, configures, installs, tests, monitors, and maintains the applications OS’s, programs, middleware, and hardware supporting Merchandising’s hybrid environments to ensure that applications and integrations perform as expected.

● Tests and implements new tools to proactively manage growth, performance, and monitoring of our hybrid infrastructure, including patching and asset management, starting in non-prod environments and working towards production.

● Identifies opportunities increasing effectiveness and self-healing through automation and continuous process improvement using Microsoft/Azure best practices.

● Researches, recommends, and develops innovative, automated approaches for day to day work.

● Provides feedback on technical design reviews for new server systems, application infrastructure, network flows, and security requirements.

● Develops, maintains, and publishes technical configuration, installation, and maintenance documentation, including asset inventory, processes, configurations, monitoring, and design elements in team repository.

● Identifies, creates, and reports on Key Performance Indicators, emphasis on capacity planning and performance analysis.

● Participates in cross-functional collaboration to ensure availability, reliability, and scalability of hybrid environments to meet business demands.

● Coordinates with our Services Management and Agile pod teams, as well as our vendors, to follow up and remediate production issues to meet defined Costco’s service levels.

● Manages resolution and root cause of incidents and problems through effective collaboration, communication, and follow up with management, IT teams, and vendors using Microsoft native tools, such Application Insights, KQL, Log Analytics, and other Azure Services and resources.

● Provides solution/support peripheral integrations for Merchandising applications: RF devices, scales, mobile tablets, printers, etc.

● Manages system resources in partnership with various teams to ensure maximum system performance and appropriate system capacity for peak periods and growth.

● Audits Merch Application Infrastructure regularly against build standards and cost optimization opportunities.

REQUIRED

● 5+ years’ experience:

○ With configuration/administration of cloud platforms such as Azure and Azure products.

○ Experience with scripting frameworks and languages in cloud environments, such as Python and Powershell.

○ Experience supporting operations systems, such as Windows and Linux.

○ Experience with workflow automation and orchestration.

● General understanding of large enterprise operating systems in hybrid environments.

● Experience with installing and configuring large enterprise applications.

● Strong focus on design, build, deployment, security, system optimization, and customization.

● Able to operate independently with a high threshold for dealing with uncertainty, while simultaneously collaborating with various functional and technical teams.

● Detail-oriented and possess strong problem-solving skills, with the ability to analyze a situation for potential problems.

● Demonstrated ability to perform systems analysis on high availability production environments within an enterprise setting, as well as validations of solutions, including DR/HA tests.

● Experience using data analysis to improve systems performance.

● Experience with Azure Policy and Azure RBAC.

● Ability to collaborate with architecture, database, and application teams regarding hybrid production environments.

● Ability to explain complex solutions to an audience with a wide variety of technical skills and background.

● Ability to guide and mentor others through the design, build, and implementation phases of system deployments.

● Strong experience in security domains, including identity and application security, process, and concepts, security event management or security compliance.

● Experience with Application Performance Monitoring (APM) Tools, such as Application Insights, Grafana, Splunk, and Dynatrace.

● Experience with APIs and integrating software, SOA, and integration framework.

● Experience with scripting frameworks and languages, such as Python, Bash, and Powershell.

● Knowledge of Back-end Web Application Platform (JSP, DB2, MQ, WebSphere Commerce, Java, etc.).

● Strong proficiency in configuring, deploying, and troubleshooting all of the following networking services: HTTP, DNS, TCP/IP, VPNs, VLANs, VIPs, ACLs, Routing, Switching.

● Able to support off hours work as required, including weekends, holidays, and 24 x 7 on-call support.

● Ability to travel to Canada and within the US.

We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.

Costco is committed to a diverse and inclusive workplace. Costco is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to IT-Recruiting@costco.com

If hired, you will be required to provide proof of authorization to work in the United States.

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