Information Technology Manager (Downtown Boston) at Boys & Girls Clubs of Boston in Boston, MA

Position: Director of Information Technology

Summary of Position: The Director of Information Technology will manage and direct the Boys & Girls Clubs of Boston (BGCB) information technology (IT) operations, ensuring the department provides efficient and effective support service to maintain the needs of BGCB. Responsibilities:

Plans, organizes, directs, and ensures the security of BGCB’s information technology infrastructure, services, and systems.
Manages daily operations of the IT department and BGCB’s managed IT support provider (MSP)
Establishes, communicates, and implements BGCB policies and procedures
Ensures computer, telephone, and network support, in collaboration with MSP, to all system users
Works with CFO to formulate short and long-term plans to meet present and future automation, communication, and other technology needs
Assess, with MSP, the security of BGCB’s IT infrastructure and systems and creates short and long-term plans for eliminating potential security risks, including reviewing, and updating the acceptable use policy (AUP) for BGCB staff
Confers with BGCB employees across the entire organization to learn the nature of their operations and the type of data and equipment needed to attain required goals
Analyzes business requirements for IT systems and assesses need for new equipment and software
Ensures a complete inventory of all BGCB-owned hardware and software is established, maintained. Establishes and maintains a regular schedule for routine maintenance of equipment and software
Installs, supervises the installation of, or provides technical advice and support for the installation of all technology
With input from CFO, establishes goals for IT operations, evaluates actual performance against goals, and monitors the effectiveness in meeting those goals.
Provides technical assistance and advice to BGCB staff. Reports to the CFO on a regular basis on department performance, critical issues, resource needs, etc.
Oversees the planning and management of BGCB’s telephone system, VOIP, and manage any upgrade efforts
Builds and maintains relationships with outside vendors
Works closely with MSP and participates in the quarterly business meeting with virtual Chief Technical Officer (VCTO)
Identifies resource gaps and recommends changes in the IT budget
Manages the IT Department budget and prepares annual budget requests for review with CFO
Oversees and administers the procurement of services, supplies, and equipment according to purchasing policies and procedures of BGCB
Performs other related duties as required

Position Requirements: The successful candidate must possess a user-centered attitude and a desire to work in a team-oriented environment that serves a diverse population.

A bachelor’s degree in information technology, information systems, computer science, or related field.
A minimum of ten (10) years of experience working in the information technology field; minimum of three (3) years of experience in management/leadership; or any equivalent combination of education, training, and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job

Knowledge of computer systems, networks, security, telecommunications, databases, and storage systems.
Strong interpersonal, organizational, decision-making, management, leadership, and time-management skills.
Excellent analytical and problem-solving skills. Excellent written and verbal communication skills.
Ability to manage budgets and invoices and to learn BGCB’s financial practices.
Ability to manage multiple tasks in a detailed and accurate manner.
Ability to think creatively, exercise emotional intelligence, and maintain or shift focus in accordance with changing priorities.
Ability to establish effective working relationships with employees and vendors doing business with BGCB.
Driver’s license and vehicle required to travel to sites and transport equipment as needed.
Ability to lift, climb, bend, as job tasks require.

General BGCB Expectations:

Healthy Behavior Modeling – Teaching youth/teens the importance of living an active, healthy lifestyle is a BGCB priority. As a result, all staff is expected to model healthy behavior while working with our members
Inclusive Environment – BGCB values creating child-friendly environments, where youth/teens of all abilities can be successful and participate. BGCB expects employees to embrace its focus on inclusion of all members, regardless of disability or developmental challenge
Continuous Learning – Building the capacity of staff is central to BGCB. The organization encourages and requires that all staff participates in annual professional development opportunities that continue to cultivate their skills in the youth development field
Safe Spaces – Every staff member shares the responsibility for ensuring BGCB is, and remains, an environment free of sexual, physical, or emotional abuse.

Job Type: Full Time Pay Range: $104k - $124k (Depending on Relevant experience & Internal Equity)