Are you ready to be a part of a global leader in the food, beverage, and pharmaceutical sectors? GEA is seeking a talented Field Service Technician to join our team. With over 18,000 employees across more than 50 countries, GEA offers a stimulating work environment, international collaboration, and amazing opportunities for personal growth and development.
Responsibilities / Tasks
The Field Service Technician will assume the responsibility for the execution of planned and unplanned After- Sales/Service activities in order to sustain and strengthen the ongoing relationship between our customers in our core business areas namely GEA Equipment, Solutions and Service throughout the Equipment, Solution or Service product life cycle. This role demands an aptitude to deliver high quality workmanship, communication effectiveness and the ability to foster trusting relationships with colleagues and clients to ensure the retention of our customers.
DUTIES & RESPONSIBILITIES
- Troubleshoot, install and repair GEA equipment at customer site.
- Basic PLC parameter entry
- Perform service and properly fill out and submit reports and related documents.
- Investigate problems, make repair recommendations and perform equipment upgrades
- Perform in house repair and testing of equipment as needed
- Perform preventative maintenance services
- Work the necessary hours, including reasonable overtime as required, to satisfy the customer and/or complete the task
- Follow up with customers and affiliates as required
- Perform the required research needed to provide the customers with the correct parts, diagrams, documents, etc.
- Travel up to 80%
- Contributes to team effort by completing all tasks as may be assigned by the supervisor
Your Profile / Qualifications
Based on the above-mentioned requirements, candidates for the Field Service Engineer position have demonstrated abilities in the following areas:
Profound experience in either of the following trades:
- Mechanical
- Electrical AC & DC
- Millwright
Basic competencies, as demonstrated by:
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyses information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness
Education / Work experience:
Required education High school diploma (e.g. university degree, apprenticeship
Relevant work experience
5 Years
GEA offers competitive pay and great benefits.
- 11 Paid Holidays
- PTO - Paid Time Off
- Medical Plans
- Dental Insurance
- Vision Insurance
- Health Savings and Spending Accounts
- Tuition Reimbursement
- 401k with excellent employer match
- Wellness Incentive Program
- Employee Assistance Program
GEA is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.
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