Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You'll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.
Summary
Manages solution and application management teams with operations and development of business solutions for client accounts. Develops and implements business development account growth strategies to meet revenue targets and service goals for company accounts including end to end accountability for service delivery, customer satisfaction, financial performance.
Your role in our mission
* Supervises solution operations and applications business development teams in building and maintaining strong, positive business partner relationships with the client(s) or potential clients.
* Oversees end to end service delivery ensuring that account specific objectives for applications services are met; develops account operational plans; reviews and resolves issues and problems related to staffing and estimating, client concerns and center operations.
* Ensures fiscal control by developing, monitoring, and adjusting account budgets and forecasts to achieve account financial targets including revenue, cost, margin, and operating income objectives.
* Ensures client relationships and satisfaction are maintained by meeting current and potential solutions and/or applications needs, ensuring contract compliance, developing long term application strategies, and monitoring and resolving client satisfaction survey results.
* Collaborates with account teams on applications business development growth strategies within existing accounts; formulates and executes designed business development plans to meet growth targets to increase revenue and market share while continuing to grow and expand accounts, leverages the use of innovation, works with account management teams and service delivery resources to identify, and develop solution opportunities and ensure appropriate implementation of customer solutions.
* Understands and leverages operating models to ensure that the appropriate, dedicated shared, on-site, off-site, offshore contractor, and company resources are available to meet client needs.
* Maintains expertise in management of operational excellence, client relationships and applications outsourcing, understands applications development methodology, best practices and principles, while sharing and collaborating with other team members. Uses appropriate practices and principles as warranted for client situations.
* Recommends and/or initiates the selection and hiring of employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Makes recommendations for salary increases, transfers, and terminations to manager.
What we're looking for
Five or more years of leadership or supervisory experience in Implementations & Operations, to include people management.
* Experience in healthcare domain, preferably in a Medicaid environment.
* Hands on experience with commonly used EDI concepts, practices, and procedures within a healthcare field preferred.
* Strong communication skills at a leadership level to provide updates to upper management
* Experience working with contracts, finance, and accounting.
What you should expect in this role
All US locations may be considered, including remote
Possible 10% travel
Video cameras must be used during all interviews, as well as during the initial week of orientation.
The deadline to submit applications for this posting is September 30, 2024.
The pay range for this position is [[salaryMin]] - [[salaryMid]] per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
